Ecommerce and Marketplace Manager

Position: Ecommerce and Marketplace Manager (Permanent)
Location: Oldbury

E-commerce and Marketplace Manager

Company Overview

Desire Bathrooms is a UK-based supplier of premium bathroom furniture, radiators and accessories. The company aims to expand its digital presence and grow online revenue through marketplaces and direct E-commerce channels.

Role Overview

Title:

E-commerce and Marketplace Manager

Location:

West Bromwich, West Midlands (On-site)

Salary: £45,000 per annum + Performance Bonus (post-target period)

Job Type: Full-time, Permanent

Reports to:

MD

Mission:
Lead, optimise, and expand online sales channels (eBay, Amazon, B&Q, and company website);
Drive traffic, enhance listings, and grow conversions through effective E-commerce strategy and digital marketing;
Take operational responsibility to cater to new growth working with cross-functional teams.

Key Responsibilities:

Manage and update online marketplaces with accurate product information, pricing, and imagery.
Optimise product listings with engaging content, relevant keywords, and SEO best practices.
Develop and implement strategies to increase online traffic, conversion rates, and online sales.
Collaborate with digital marketing teams to execute paid ads, promotions, and email campaigns.
Ownership of Online P&L.
Analyse E-commerce performance using Google Analytics and other tools to report on KPIs.
Support retail partners in enhancing their online sales performance.
Delivering B2B via web portal compared to existing manual order management.
Coordinate with logistics and warehouse teams to ensure seamless order fulfilment.
Write new and overhaul existing SOPs to suit E-commerce fulfilment alongside B2B.
Ownership of WMS and Inventory Management working alongside the Warehouse Manager.
Work with product, sales, and development teams to launch new product offerings.
Oversee CRM, IT systems, and troubleshoot E-commerce platform issues.
Deliver exceptional customer experience by managing enquiries and improving the website UX.

Skills and Experience:

Proven experience of minimum 5 years in E-commerce especially marketplaces (eBay, Amazon, B&Q), online retail, or digital marketing.
Strong knowledge of Shopify, Woo Commerce, Magento, or similar platforms.
Understanding of SEO, PPC, and digital marketing strategies.
Proficiency in Google Analytics, Search Console, and reporting tools.
Deep experience with at least 1 Marketplace – Amazon, eBay, B&Q, or other major marketplaces.
Analytical mindset with ability to interpret and act on data insights.
AI understanding and practice in E-commerce.
Excellent written and verbal communication skills.
Strong multitasking and project management capabilities.
Knowledge of UX/UI design principles.

Preferred Qualifications:

Bachelor’s Degree in Marketing, Business, or a related field.
Experience in the bathroom, home improvement, or retail sector.
Familiarity with Klaviyo, Mailchimp, or other email marketing tools.
Basic knowledge of HTML/CSS for minor site adjustments.

Benefits:

Competitive salary and performance-based incentives.
28 Days Statutory Holidays + Birthday off.
Staff discounts on products.
Professional development and training opportunities.
Friendly and supportive work environment.

Candidate Fit

This role is ideal for a hands-on E-commerce professional seeking to take full ownership of digital sales growth. You will combine analytical thinking, marketing creativity, and operational efficiency to scale Desire Bathrooms’ online performance