Sales Administrator

Location: Smethwick

SF Recruitment have partnered with an organisation in Hockley, who are looking to recruit a Sales Administrator on a permanent basis.

Salary: £29,000
Working pattern: full time site based

Reporting to the Sales Support Team Manager but acting as first point of contact for the offsite sales representatives, the Sales Senior Administrators role will be expected to maintain and manage the process of customer order processing and support for the sales teams UK customers, ensuring all sales administration tasks are understood from the sales representatives allowing for them to then continue growing the business from a revenue perspective.

Working with our warehouse operations, you will be responsible for ensuring all returns are correctly booked in, paperwork cleared, and credits raised in a timely manner for customers. This role is expected to deliver optimum customer service to all customers.

Responsibilities will include:
- Liaising with Sales representatives to complete any work requested.
- Producing customer stock plans.
- Maintaining and updating customer's consignment stock.
- Advise customers of any issues regarding deliveries and stock availability.
- Ensuring efficient onboard of new customer
- Organise transportation of new orders/returns.
- Ensuring credit notes for returned stock and surcharges are raised in a timely manner.
- Liaising with the Booking In Team to ensure the timely processing of returned items and surcharge rejections
- Develop and maintain good and effective working relationships between customers, suppliers, and our internal team.
- Processing of sales orders, sales invoices, back orders, and special orders, ensuring that all product references and prices are correctly entered.
- Maintaining confidentiality on all aspects of company policy and operations when dealing with and speaking to third-party customers and suppliers