Homeless Centre Support Officer

Red Snapper Recruitment are seeking a compassionate, proactive Homeless Centre Support Officer to join our client in the Housing Solutions & Support Service. In this vital frontline role, you will deliver a responsive, customer-focused tenancy support service within our temporary accommodation (TA) settings. Your work will directly help residents sustain their placements, develop independence, and successfully move on into secure, long-term housing.

3 month contract
12.60 per hour PAYE
Bushmere House, Birmingham

You will also play a key role in the day-to-day operation of the homeless centre, ensuring a safe, well-managed environment that meets legislative requirements and supports positive resident outcomes.

Key Responsibilities
Tenancy Support & Resident Engagement

• Deliver a high-quality, person-centred TA tenancy support service.
• Issue licence agreements, complete resident inductions, and facilitate group meetings.
• Support residents to access services identified in their Personal Housing and Move-On Plans.
• Make referrals, help residents build support networks, and encourage engagement in community activities.
• Provide housing and homelessness advice to enable timely and successful move-on.

Income & Tenancy Management

• Process Housing Benefit/DHP forms and liaise with finance colleagues to reduce rent arrears.
• Monitor and record income in line with agreed procedures.
• Manage tenancy breaches, issuing warnings appropriately and escalating serious issues.
• Attend court evictions when required and support TA suitability review processes.

Void & Building Management

• Manage void rooms to ensure units are ready for immediate placement, including inspections, repairs, inventories, and occasional cleaning/bed making.
• Ensure the homeless centre maintains sufficient capacity to accommodate urgent placements.
• Report maintenance issues, arrange emergency repairs, and monitor health & safety standards.

Safety, Safeguarding & Compliance

• Ensure the safety and security of residents, visitors, and staff, including managing building access and sign-in systems.
• Report safeguarding concerns and health & safety risks.
• Carry out routine fire tests, risk assessments, and building inspections.
• Follow Council and legislative requirements, including Data Protection, Health & Safety, and safeguarding duties.

Teamwork & Service Development

• Work collaboratively with caseworkers and other Housing Solutions teams.
• Build effective relationships with local partners, statutory agencies, and community organisations.
• Support service reviews, complaints responses, and implementation of new processes.
• Provide flexible support across centres, including covering alternative shifts as required.

About You
You will be someone who is:

• Empathetic, resilient, and confident working with vulnerable people.
• Organised with excellent communication skills.
• Able to manage competing priorities in a fast-paced environment.
• Committed to safeguarding and high-quality service delivery.

Experience in housing, homelessness, support work, or similar roles is desirable, but a strong commitment to supporting vulnerable residents is essential.
If this role is not for you but you do know somebody who would be interested, please refer them. We have a referral bonus scheme and will pay 75, in retail vouchers of your choice, for referrals who are not already known to us.
Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful.
RSR is a public safety & enterprise security recruitment specialist.
We assist public safety employers find the right talent.
We assist all employers when they want to source public safety and enterprise security skills and experience.
Red Snapper Recruitment is a member of the Red Snapper Group.
The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.
The Red Snapper Recruitment Group is an equal opportunities employer.