HR Advisor

HC-One West Kilbride, Scotland, United Kingdom

As HR Advisor, you will provide high quality HR support, guidance and advice to line managers on all employee relations (ER) related matters and train line managers in the application of HR policies, procedures and processes. You will support the delivery of an exceptional HR advisory service and work collaboratively with other members of the People Team and functions across HC‑One.

This is a 12‑month fixed‑term contract. The position is remote and will require occasional travel.

• Provide high quality HR advice and guidance to facilitate the early resolution of employee relations issues, ensuring risks associated with the case are effectively managed.
• Actively manage the closure of ER cases such as conduct, performance management, grievance/whistleblowing, absence management and any other complex cases, coaching line managers and investigating officers from initial contact to completion.
• Escalate complex ER case management to the HR Manager who will then provide continuity of support.
• Ensure that all advice is provided in a timely manner and within SLA and by the appropriate person.
• Identify and report themes and trends to the HR Manager that emerge from case work and queries.
• Provide HR policy and procedure training to line managers.
• Support on strategic HR projects across the employee lifecycle, in a variety of HR disciplines.
• Share HR knowledge and learnings within the immediate team as well as the wider HR team to ensure consistency of approach and growth opportunities.
• Ensure that a high level of customer service is provided at all times with the colleague experience at the forefront of all interactions.
• Maintain accurate and timely records and ensure all HR cases and queries are logged appropriately and documentation stored in central folders.
• Contribute to the continuous improvement and updating of HR policies and procedures in line with current employment legislation.
• Continuous professional development, keeping abreast of forthcoming employment law, emerging case law, legislation changes, changes to regulatory body guidance and best practice, as well as sharing/using experiences to learn and improve.
• Ensure that all personal and departmental deadlines are met.
• Promote a professional image of the Company at all times.

Qualified to CIPD Level 3 (or with a minimum of 3 years’ experience in an HR role managing a high volume of ER cases and committed to complete CIPD qualification) and a minimum of 2 years’ experience of managing a high volume of ER cases to an appropriate conclusion, of dealing with matters confidently and sensitively with a sound knowledge of GDPR.

You have a commercially focussed approach, in‑depth and up‑to‑date knowledge and understanding of employment legislation and HR best practice and experience of interpreting policies, procedures and situations in order to identify and apply pragmatic solutions and recommendations.

With excellent verbal and written communication skills and interpersonal skills, you can effectively influence, persuade and provide clear, concise and consistent advice and build good working relationships. You have a high level of attention to detail and accuracy, ensuring facts are correct, complete and consistent, are IT literate and can analyse management information to drive decision‑making.

Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.

At HC‑One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life. To be able to provide the kindest possible care there are 5 qualities that everyone…