Account Manager Technology Success Manager

Account Manager Technology Success Manager

We are looking for a customer-focused Technology Success Manager to join our IT Managed Services team.

Location: West Malling, Kent

Department: Technology Success

Employment Type: Full-Time

Minimum Experience: 2 Years

Compensation: £35k - £40k (DOE) + Commission + Quarterly Bonus

• Plan, lead, and document Quarterly Business Reviews (QBRs), ensuring clear outcomes and timely follow-up actions.
• Partner with customer stakeholders to define and document a technology strategy, including a clear roadmap and aligned budget.
• Drive growth in Monthly Recurring Revenue (MRR) and project revenue through proactive, accurate sales and opportunity pipelines.
• Prepare, present, and manage customer quotations and proposals, ensuring accuracy, timeliness, and alignment with customer and commercial objectives.
• Identify, communicate, and manage customer risks, providing clear recommendations and mitigation strategies.
• Act as the escalation point for high-priority and ongoing customer issues, ensuring timely resolution.

• At least 2 years' experience in a customer-facing Account Management (or similar) role, ideally within an MSP.
• Strong organisational and communication skills (written and verbal).
• Ability to build trust with stakeholders at multiple levels within customer environments.
• Basic understanding of information security principles, best practices, and platforms.
• Ability to understand customer IT environments and product fundamentals, with a commitment to achieving relevant certifications to support credible, value-based customer conversations.

37.5 hours per week

Full time office based at our offices in Kings Hill, West Malling, ME19 4AE
. Travel will be required to customer sites in and around London as required.

• Funded Training and Development – Fully-paid technical courses, training and exams related to your role.
• Flexibility – Flexible work hours, generous holiday entitlement and paid parental leave (25 days paid annual leave plus additional long service leave).
• Quarterly Bonus – Discretionary quarterly bonus scheme based on individual, team and company performance.
• Social Club – Monthly social events such as axe‑throwing, bowling, go‑karting and immersive gaming.
• Great Office Culture – Modern offices with facilities, drinks fridge, coffee machine, snacks, fruit and gaming console for breaks.
• Subsidised Gym Membership – Active participation supported by a subsidised gym membership.

Virtuoso is an award‑winning IT service provider, supporting ambitious businesses globally since 2011. Our technology‑driven culture helps customers harness the power of the Microsoft Cloud and our managed technology services combine cloud platforms with traditional IT to support business growth. For more details, visit our careers page: (Use the "Apply for this Job" box below)./