GLT - Information Technology Administrator

GLT
- Information Technology Administrator# GLT
- Information Technology Administrator Legal Address
- Shelbyville, MI 49344## Overview Position Type Full Time## Description
*
* Job Title:

INFORMATION TECHNOLOGY (IT) ADMINISTRATOR
**** Department:
** Information Technology (IT)
*
* Reports to:

** IT Director
*
* Location:

** Administration Building
** Level/Status:
** Exempt/Full-Time
** SUMMARY
* * The IT Admin will be responsible for modification of existing systems with existing tools to resolve reoccurring issues from the helpdesk. They will provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail and operating systems and other peripherals. This position is responsible for change management operations, development of documentation, and cross training.

** ESSENTIAL QUALIFICATIONS
*** BA/BS in CIS or a related field or related technology experience
* Comp TIA A+, MCSA, MCTS, or other relevant certifications or equivalent trainings.
* 4+ years of experience, diagnosing hardware and software problems
* 3+ years of experience with Windows operating systems (Windows Server 2016, 10 version 1809+)
* Working knowledge of Microsoft products (Exchange, Active Directory, etc.)
* Excellent problem solving skills
* Strong documentation, written and oral communication skills with the ability to communicate with both technical and non-technical individuals
* Excellent customer service skills with the ability to remain calm under pressure
* Demonstrated initiative and ability to work independently with high accountability
* Teamwork focus and positive attitude
* Organization and multi-tasking skills needed
** DUTIES AND RESPONSIBILITIES
*** Monitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiries
* Respond in person, via telephone or electronically to requests for technical assistance from users in a timely manner involving hardware, software, networking issues and peripheral and telephone equipment; includes assistance with printing, installation, word processing, electronic mail and operating systems
* Utilize online resources to investigate issues and possible resolution; read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems
* Ensure all helpdesk requests and subsequent actions are taken to the point of resolution
* Notify affected employees and management when key systems are unavailable
* Perform preventive maintenance to ensure proper functioning of telecommunications systems, computer systems and peripherals
* Perform system back-ups and disaster recovery activities
* Maintain records of daily problems and actions taken
* Ensure all systems security standards are met including daily audits
* Provide basic administration of accounts and passwords
* Monitor IT Department policies and procedures to ensure data accuracy, security, legal and regulatory compliance
* Operate within the change management board by contributing changes and within the change advisory board
* Attend required meetings, provide information/leadership as appropriate and participate in any work group or committee assignments
* Establish and maintain professional relationships with government staff, outside vendors and clients
* Provide recommendations and assistance with IT Department policies and procedures
* Maintain tower climbing certifications and be able to adjust and point radio antennas
* Maintain certification for radio equipment such as UEWA and UBWA
** OTHER

SKILLS AND ABILITIES

*** Experience with Desktop Hardware and software Lifecycle Management
* Previous experience in Tribal government
* Ability to read, analyze and interpret professional journals, technical procedures and governmental regulations
* Ability to manage multiple priorities and adjust to changing priorities in a professional manner
* Ability to work in a team-orientated environment and maintain an effective team-working relationship with co-workers
* Maintain the highest level of confidentiality in all matters
* Familiarity with S2 building access controls
* Working knowledge of Exacq Vision or building surveillance
* Ability to administer Exchange through the Exchange Control Panel
* Reasonable understanding of Group Policy Objects and their applications
* Experience using SCCM basic operations such as imaging and remote access
* Prior knowledge and use of monitoring systems such as PRTG, NAGIOS, Solar Winds, etc to correlate events.
* Experience operating backup…