Fulfillment Coordinator

The Role

The Fulfilment Coordinator is responsible for planning and executing the daily dispatch of goods to customers in the most efficient, cost-effective, and timely manner. This role is the key link between Sales, Customers, Lab, Warehouse, and transport providers, ensuring orders are fulfilled accurately, documentation is accurate, and service standards are met.

The Fulfilment Coordinator shall advise and co-ordinate Inbound / Export shipments including customs clearance and Inco Terms, and ensure the global transportation of goods is smooth, timely and cost effective through negotiations.

Key Responsibilities

• Order Management & Dispatch
• Transport & Carrier Management
• Cost Control & Administration
• Quality / Testing Support
• Documentation & Compliance
• General Support
• Skills & Experience

Essential

• Experience in a logistics / dispatch / transport planning role (manufacturing or distribution environment preferred).
• Strong organisational skills with the ability to prioritise multiple live orders.
• Confident communicator, able to work with internal teams (Sales, Lab, Goods Out) and external carriers.
• Good attention to detail and accuracy in paperwork.
• Numerate and comfortable reviewing costs / invoices.
• IT literate, including basic Excel for maintaining cost trackers and order logs.
• Familiarity with transport booking, courier portals, or freight arrangements.

Desirable

• Experience working with Salesforce or similar order management / CRM systems.
• Knowledge of textiles, technical fabrics, or other industrial manufactured products.
• Understanding of test certification / lab reports and their role in customer shipments.

Personal Attributes

• Proactive and solutions-focused; able to unblock issues and get orders moving.
• Reliable, deadline-driven, and calm under pressure.
• Strong sense of ownership and pride in getting product to the customer right first time.