Customer Service Dispatcher

What you will do

Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

• Competitive Salary: Reflecting your skills and experience.
• Generous & Flexible Leave Entitlement: 25 days of annual leave
• Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development: Extensive opportunities for growth and advancement.

• Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
• Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work.
• Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times.
• Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer.
• Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

• Customer Service experience
• Computer literate

• Scheduling / planning experience
• Industry experience