Assistant Store Manager

Location: Byfleet

About

The Role
Assistant Store Manager – Byfleet
Salary: £29,521 per annum (OTE £32,473)

Hours:

40 hours per week, Any 5 out of 7 days (Monday-Sunday) (variety of shifts during store opening hours)
About the Role
We’re looking for a confident and proactive Assistant Store Manager to support the running of our Byfleet store. This is a hands-on leadership role where you’ll play a key part in driving store performance, supporting your team and ensuring excellent customer experience every day.
You will regularly act as the most senior person on site, so we need someone who’s comfortable making decisions, leads by example and takes ownership of store operations when the Store Manager is absent.
Must-Have Experience
To be successful in this role, you must have:
Experience supervising, leading, or managing at least one team member
Experience being the senior person on shift - for example as a supervisor, team leader, keyholder, or duty manager
Confidence making day-to-day operational decisions independently
Experience in a customer-facing environment such as retail, hospitality, leisure, call centres or facilities management

We welcome applicants with transferable leadership experience from any customer facing sector.
What You’ll Be Doing
As an Assistant Store Manager, your role will be varied, hands-on and people focused. You will:
Guide & Support Your Team

Lead from the front and work closely alongside your colleagues
Coach, support and motivate team members to perform at their best
Provide regular feedback and recognise great performance
Help build a positive working environment where the team feel supported and engaged

Run the Store

Take full responsibility for the store when the Store Manager is not present
Ensure smooth day-to-day operations, including opening/closing, call handling, up selling and admin
Maintain high standards of cleanliness, safety and security
Keep accurate records and ensure full compliance with company policies

Drive Store Performance

Deliver consistently high levels of customer service
Maintain awareness of competitors and local market activity
Support the Store Manager in achieving store targets, sales growth and cost control
Take ownership of financial contribution and performance KPIsWhat Success Looks Like

You confidently run the store in the Manager’s absence
Your team feel supported, motivated and well-led
Customers consistently receive outstanding service
The store operates smoothly and efficiently every day
You show initiative, solve problems quickly, and keep standards high

What We Give Back to You
We believe that supporting your wellbeing helps you thrive  benefits include:
Competitive pay, reviewed annually
Quarterly team bonuses (typically 10–12%, up to 25%)
28 days holiday, increasing with service
An additional day off for your birthday
Sharesave and pension schemes
Training and development from day one
Enhanced family-friendly policies
Free on-site parking
Cycle-to-work scheme and gym discounts
Social events throughout the year
Vouchers for key life events and long service rewards
A day off to volunteer
Access to wellbeing and employee assistance programmes

Find out more about a Store Role

About The Organisation
About Us
At Big Yellow, people are at the heart of everything we do. We’re a close-knit business where every colleague matters, and we’re proud of the positive, supportive culture we’ve built. Our stores are small, friendly teams where no two days are the same - perfect for people who enjoy variety and responsibility.
Your personality is just as important as your experience. If you’re a natural leader with strong people skills, a positive attitude, and the confidence to take the lead, we’d love to hear from you.
Diversity & Inclusion
We are committed to creating an inclusive and supportive workplace and welcome applications from all backgrounds. If you require adjustments to the interview process, please let us know.
Find out more about life at Big Yellow