Technical Services Analyst

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

In this role you will be responsible for delivering technical services for infrastructure servers and storage and will work closely with the Service Desk to provide 2nd and 3rd line operational support. This role will support the process of impact assessing and planning IT infrastructure changes, and will then implement, test and monitor required changes in line with agreed change plans.

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligibility how to word - how to word on an ad, after 2 years service)
• Spread the cost of your commute with interest-free season tic ket loans
• Do your bit for the environment and save money with our Cycle2
  
  Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

• Providing, managing and maintaining all servers (Unix, Wintel and Mainframe) ensuring they remain available at all required times
• Managing and maintaining all core operating systems
• Resolving IT infrastructure-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements
• Provide timely communication to users on the status of their service requests and incidents, as required
• Liaising with IT suppliers to ensure IT infrastructure-related incidents and problems are resolved in a timely and professional manner
• Ensuring problem prevention methods are continually applied to improve service levels and reduce costs
• Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitoring the availability, performance and throughput of supported IT infrastructure
• Prioritising and scheduling assigned support activities and tasks
• Participating in disaster recovery activities as required

• Working with project teams to review and impact assess new business requirements
• Contributing to technical aspects of key change documentation such as business requirements, change impact assessments, change implementation plans, change tickets, change rollout plans etc.
• Ensuring capacity, availability, security and service support requirements are considered in all IT infrastructure changes
• Providing required environments
• Implementing, testing and monitoring required IT infrastructure changes in line with change implementation plans
• Ensuring IT infrastructure changes meet the agreed service acceptance criteria
• Ensuring Asset and Configuration Management principles, processes and procedures are applied
• Ensuring monitoring thresholds and alerts are set up to achieve a fix before fail way of working

• A degree in IT or related business topic (desirable)
• Experience working in server and storage teams
• Microsoft Certified Systems Engineer (MCSE)
• Exposure/Experience with Microsoft Exchange Server (desirable)
• Exposure/Experience with Active Directory Policy Administration (desirable)
• Exposure/Experience with E-Mail Filtering Systems (desirable)
• Exposure/Experience with Enterprise Anti-Virus solutions (desirable)
• Exposure/Experience with SCOM (desirable)
• Experience of creating and managing virtual and physical servers for UNIX and Windows variant O/S
• Knowledge of data storage devices
• Understanding of UNIX and Windows file systems

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process