Meter Reader

We are looking for a Meter Reader to join our hard working and friendly Poole team to obtain and verifywater meter readings for Bristol Water and Wessex Water. Living locally and having knowledge of the Weymouth, Dorchester and surrounding area would be ideal as you will mainly work in the DT3, DT4 and DT5 area.

You will be taking and accurately recording data from water meters to an agreed schedule or on an appointment basis. The meter reading round walk will vary, one day you may be reading several meters in a built-up area and the next covering larger distances in more remote areas, you will also conduct empty property inspections to identify unregistered customers and support them to set up an account.

You will represent us to everyone you meet, recognising signs of customer vulnerability, and provide a high level of service signposting our customers to further support when needed.

You will work in all weather conditions to set targets and will be on your own for most of the time. The role involves lots of movement, bending, lifting, and moving debris like cobwebs, muck, and vegetation out of the way to gain access to what you need whilst ensuring the health, safety, and welfare of the public and yourself at all times.

We will provide a vehicle, mobile phone, personal protective equipment, uniform and all the tools you need to do the job. We also operate an innovative ‘lone worker system' to always keep you safe.

Our full-time roles are 37 hours per week Monday to Friday normally starting at 08:00 and finishing at 16:00. If you are looking for more flexible hours, we're a life friendly employer encouraging our team members to have a working pattern that fits in with their life.

You will love being outdoors in all weathers, enjoy being active and have a high level of physical fitness. You will enjoy working on your own, be self-motivated and dedicated to doing a good job.

We are looking for someone who is customer focussed with strong communication skills. We have a wide range of customers, and you will be able to tailor your style to build rapport easily.

You will need to have great attention to detail to ensure we get it right first time and be able to work to targets, you will also be able to interpret simple data to reduce mis-reads and be a good map reader. Ideally you will be able to assess and manage risks associated with a field-based role, recognise ways to improve efficiency and can organise and prioritise your own workload.

To be considered for this role you will need to live in and have a familiarity of the Weymouth, Portland and Dorchester area as well as holding a full UK driving licence.

We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Pay increments yearly rewarding your first 3 years of service
• Performance related bonus of up to 10%
• A healthcare package that allows you to claim back healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to four times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers

Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.

We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.

We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year andhave recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.

We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups…