Client Care Specialist Veterinary Hospital

Client Care Specialist - White Rock Veterinary Hospital

White Rock Veterinary Hospital seeks a skilled Client Care Specialist to join our growing team. We have been proudly AAHA Accredited since 1987. Our ideal candidate will have strong communication and people skills, experience in the Veterinary field, and leadership capability. Our team is passionate about our amazing work and works well together. Apply today to join the White Rock team!

Our ideal Client Care/Receptionist builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. Responsibilities include greeting and checking‑in clients in a friendly and warm manner, receiving incoming calls from current and prospective clients with a courteous and caring approach, appropriately screening calls, booking appointments, taking detailed messages, and providing knowledgeable non‑medical information to clients.

Additional duties involve various administrative office tasks such as mail handling, drafting memos and correspondence, completing reports, and other ad‑hoc document requests. Experience with PIMS and customer care is an asset. Candidates must be willing to work Saturdays 9:00 AM – 5:00 PM.

Expected Wage Range: $17.00 – $22.60

• Competitive Base Salary
• Networking, Collaboration & Knowledge Exchange with other veterinarians within our practices
• Comprehensive Benefits:
  Medical, Dental & Life Insurance
• Flexible Schedule
• Vacation & Paid Time Off

Vet Care (vet‑) is a proudly Canadian‑owned acquirer and operator of veterinary practices, based in Vancouver, with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our medical and operations teams, supporting practice owners through seamless transitions, to providing the highest quality of care to patients through our community‑focused practices.