Customer Service Coordinator

Job Title:

Customer Service Coordinator

Location:

Whitstable, Kent

Contract:

Permanent

Hours:

Monday-Thursday 08:00-16:30, Friday 08:00-13:30

Salary:
Competitive, dependent on experience

Our client is seeking a proactive and professional Customer Service Coordinator to join their Whitstable-based team. This is a dynamic role focused on delivering exceptional customer service and supporting the full order lifecycle from quotation to delivery.

• Process customer orders and quotations within set KPIs.
• Build strong relationships with internal and external customers.
• Prepare quotations using internal systems and ensure export compliance.
• Liaise with commercial, product, and procurement teams to confirm pricing and lead times.
• Follow up on quotes, negotiate where needed, and progress orders to shipment.
• Handle customer enquiries and complaints professionally.
• Support external sales and business development teams.
• Identify new sales opportunities and assist with cross‑selling and up‑selling.
• Maintain coverage of phones, emails, and reception during office hours.
• Participate in team reviews and contribute to service improvements.

• Experience in customer service, order processing, and quotations.
• Strong communication and relationship‑building skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and as part of a team.

This is a fantastic opportunity to join a forward‑thinking organisation committed to delivering high standards of service and innovation.