Virtual Care Centre Shift Manager

Virtual Care Centre Shift Manager

Community Integrated Care is offering an exciting opportunity for a dedicated and self‑motivated Virtual Care Centre (VCC) Shift Manager. The Shift Leader will be based in the Virtual Care Centre in Widnes and will lead the Team of Operators and Responders to enable people supported to live their best lives possible.

Community Integrated Care is responding to the changing needs of the population and the opportunities offered through an increasingly digital world, by investing in a groundbreaking project around technology in care. The project aims to create new TEC solutions that will revolutionise the social care sector and enable those with support needs to live the best lives possible.

The successful VCC shift manager will have extensive experience working in a leadership role within the social care sector and with people supported with a variety of learning disability or mental health needs. They will use their experience and expertise to manage challenging situations effectively, either for people supported within the VCC or as part of the organisational on call.

Using the TEC platform and the information available through it, the Shift Manager will ensure the service is meeting individual needs and that people supported are safe and supported in all aspects of daily living, ensuring physical, emotional and social needs are met in accordance with their support plans. People supported should be encouraged to dare to reach their goals and aspirations, as independently as possible.

As part of the Team of Shift Managers, there will be a requirement to provide day and night shifts to ensure there is 24/7 support available in the VCC.

The VCC team are continually striving to become a centre of excellence for TEC within the sector. The Shift Leader will be part of the TEC project team and play an important part in delivering our ambitious vision and growth plan for TEC.

Professional qualification in Health and Social Care, e.g. qualified Nurse, Social Worker, SVQ Level 4 (Scot) / Care and Management Level 5 (Eng).

• Experience of leading teams and managing performance
• Proven track record of working in a health or social care setting
• Experience of working independently
• Proven track record of identifying risks and finding solutions
• Understanding of person‑centered support
• Experience of working to CQC/CI regulations and inspection processes

Demonstrating Personal Qualities - A Place I Belong/ Changing Lives It's all about you…you'll have high levels of self‑awareness, promoting resilience and wellbeing within your team/s. Your role model our values and positively empower others to positively influence change. You are passionate about self‑directed learning and role model this with other colleagues.

Working with People - Better Together We are better when we work together…You are a master at networking with other organisations/groups putting our organisation at the heart of the community. You can challenge others, share your expertise, and communicate messages in a meaningful way. You have a clear sense of your team's purpose values and vision and your team naturally share that with you, identifying any challenges.

You are passionate about sharing information and resources across the organisation and the wider community to enhance the services we offer.

Leading/Managing Services - Purpose with Passion/ Changing Lives You are passionate about shaping services/teams around the people we support continually measuring progress and outcomes. You can manage resources and budgets in line with requirements, considering impact both locally and nationally. You are keen to be a visible and accessible leader to the teams that you support and foster a culture of empowerment and recognition.

Delivering Results/Improving Services - Dare to be the Best We all have the power to make a difference…you actively collaborate with others (colleagues/people we support/wider communities) to create improvements and solutions. You are passionate about sharing best practice, championing, and promoting excellence in social care.

Setting Direction - Purpose with Passion …