Store Manager, Retail & Store Manager

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Every item sold in our shops helps fund vital care and research to find a cure.

Salary: £24,733.80 per annum (£13.59 per hour).

Contract:

Permanent, Full-Time (35 hours/week, 5 days over 7 – flexible schedule).

• Leading and motivating a team of staff and volunteers.
• Delivering exceptional customer service and creating a welcoming environment.
• Managing stock generation, rotation, pricing, and merchandising.
• Designing eye‑catching displays to attract customers.
• Ensuring compliance with Gift Aid procedures and charity policies.
• Maintaining accurate records and meeting all compliance standards.
• Supporting volunteer recruitment, training, and retention.
• Handling donations and manual stock movement.
• Using internal systems confidently for reporting and communication.
• Upholding health & safety, safeguarding, and data protection standards.

• Proven retail management experience (charity retail is a bonus).
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• A proactive, hands‑on approach with a positive attitude.
• Confidence in using IT systems and managing retail administration.
• A commitment to DEBRA's mission and values.

• Competitive salary
• Auto‑enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support)
• Generous training budget and career progression opportunities
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

DEBRA is proud to be a Disability Confident Employer
. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we're here to support you.

Please Note:

All roles require a DBS check and two satisfactory references
. We take safeguarding seriously and are committed to equality, diversity, and inclusion in all areas of our work.

Ready to lead with purpose and passion? Apply today – we would love to hear from you!