Consultant PA - Gastro | Wrightington and Leigh Teaching Hospitals NHS Foundation Trust

Overview

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An exciting opportunity has arisen for an experienced, motivated and enthusiastic Consultant PA to join our Medical Secretarial Team within the Gastro team. The position is 37.5 hours per week working at our Wigan site. After a period of training hybrid working may be considered.

• Hold an AMSPAR Diploma Qualification & RSA Level III in typewriting and/or medical audio transcription or be able to demonstrate experience in a similar role.
• Experience in using Microsoft Office software is essential. Experience of utilising digital dictation, creating spreadsheets and scheduling clinic/theatre lists is desirable.
• Good communication skills and the ability to deal with confidential and sensitive issues in a professional manner are essential.

• Manage office administration for the Consultant(s), junior doctors & Specialist Nurses they support, providing an efficient & effective PA service.
• Act as the first point of contact for all forms of communication for the Consultant(s) & their team(s) & organise & prioritise their own workload.
• Work with other Consultant PAs to ensure office administration for all relevant consultants is covered.
• Support other Consultant PA teams when required and provide mentorship support to the Clinical Secretaries linked to their team.
• Provide non‑clinical advice and information to patients/clients/relatives.
• Promote the dissemination of quality patient information.
• Prepare responses and requests for the Consultant and designated medical staff as appropriate.
• Distribute and prioritise incoming mail, using judgement and experience to decide which documents are passed directly to other areas for action and information.
• Attend outpatient clinics and ward rounds as necessary and where appropriate.
• Provide the first point of contact for written and telephone enquiries, some of which may be sensitive, on behalf of the Consultant and their team, using judgement to establish validity and priority of the contact.
• When notified of Consultant’s leave ensure appropriate action is taken with regard to cancelling/reducing clinics and re‑evaluating/rescheduling appointments in Consultant’s diary where appropriate.
• Produce and distribute patient/procedure lists, e.g. admissions, arranging and coordinating domiciliary visits and assessments, theatre, outpatient procedures within the required timescales.
• Maintain close working relationships between Consultant and patient where appropriate.
• Organise and coordinate multidisciplinary team meetings, arrange venue and take minutes where appropriate.
• Ensure timely responses to medico‑legal reports/insurance reports.
• Introduce and implement new practices to enhance service development, e.g. developing protocols and procedures for improved patient services.
• Supervise new PA’s/secretaries/support staff and work experience students ensuring an effective office system is maintained.
• Compile and distribute medical staff rotas and liaise with medical staffing about annual leave/sick leave arrangements where applicable.
• Ensure all results of investigations are brought to the attention of the medical staff to be signed and uses own judgement and experience to highlight any that may need urgent action.
• Maintain a diary of appointments and information relevant to medical staff.
• Ensure accurate and up‑to‑date information for the Trust’s waiting list requirements.
• Ensure adequate supply of stationery and equipment.
• Develop office, PA and secretarial practices to continually improve service delivery.
• Assist colleagues in providing cross cover for the work of absent PA’s, including across sites, when necessary.
• Preparation of induction packs for Junior Doctors.
• Administration of duties in relation to new policies such as 18 week pathway inter provider transfer documentation, choose and book administration and patient choice bookings. Provide training to other staff, as…