Part Time Customer Service Advisor

Part Time Customer Service Advisor

Monday – Friday – 9AM-3PM

£17,460.30

Wigan

Permanent

You will be providing an outstanding, professional and first‑class experience to all customers via telephone and email / live chat communications. On a daily basis you will assist customers by dealing with all queries, requests and complaints in accordance with company standard operating procedures, to a mutually satisfactory conclusion between the customer and the company.

• Ensure delivery of exceptional customer experience at all times and first‑time resolution whenever possible
• Be a source of support for all customers and strive to deliver solutions to customer issues
• Answer calls and emails promptly and in a professional and courteous manner at all times.
• Follow the department escalation process for the escalation of calls and emails.
• Work to Key Performance Indicators set to ensure personal, team and department targets are met
• Complete paperwork relating to all communications promptly and accurately

• Minimum 1 year’s experience in telephony or customer service experience
• Outstanding telephone manner
• Well‑developed written communication skills
• Excellent interpersonal skills
• Ability to remain calm under pressure
• Ability to work as part of a team and on own initiative
• Attention to detail and accuracy
• Excellent administration skills
• Knowledge of Word and Excel, email and general computer systems