Vulnerable Customer Specialist

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND were proud of it! Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand work-life balanceveryseriously.

We have seen considerable growth as an organisation and so we are looking to grow our Customer Service departments.

• A starting salary of 27955 moving to 36261 after three years along with an annual company bonus scheme
• Working Monday to Friday with one Saturday per month
• Hybrid working at your line managers discretion
• And many more!

• A genuine Team Player working collaboratively with your colleagues and our customer base
• You will be proactive someone who takes responsibility for their learning and managing of themselves a forward thinker with a real drive to give their best and make a positive difference and can see the bigger picture
• Someone who is resilient who isnt afraid to make big decisions and living by our one of our operating principles : make mistakes and learn from them

• This busy role will be telephone based taking inbound and making outbound calls throughout the day in relation to a portfolio of customer accounts you are responsible for
• You will demonstrate the ability to understand a customers financial situation understand the complexity of finance agreements and make sound decisions to ensure a good customer outcome
• Be a great communicator with our customers explaining things such as payment plans that you have calculated with them

• You must have the permanent right to work in the UK

Additionally youll find a video link below that offers a glimpse into our Account Management team and provides insight into the department and our company culture in the video below!

• Design Engineering
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• Customer Service
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• ABAP
• Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1