Senior Clinical Triage Nurse​/Clinical Co-ordinator; CRT

Senior Clinical Triage Nurse/Clinical Co-ordinator (CRT) NHS AfC:
Band 7

Main area Community React Team Grade NHS AfC:
Band 7 Contract Permanent Hours

• Full time
• Part time
• Flexible working

Site Claire House Town Ince Salary £47,810 - £54,710 pa pro rata Salary period Yearly Closing 19/01/2026 23:59

Working as a clinical triage practitioner, receiving calls from multiple sources including North West Ambulance service . Your main aim will be to triage the calls and co-ordinate onward assessments to other members of Community React Team, other community services and, alternatives to Emergency Department.

Supporting team leader with day to day management tasks including supervision of junior staff.

This is a permanent full time post (37.5 hours) to be worked over 7 days with shifts between .

Significant NHS Band 6 experience is required along with A&E/community experience using telephone triage.

• Toassistinadmissionavoidanceandfacilitatedischargefroma hospital setting
• Activelyparticipateindailycommunityresponseteam meetings
• Tofacilitatethe
  
  GMCAScallsandcallsfromparamedicsand community
• Co-ordinate workload within service
• Support with clinical escalation within the service

Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

At WWL we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Duties and Responsibilities

Coordinating visits of patients to all grades of staff within CRT ensuring patients receive a visit within an appropriate & safe time frame dependent on clinical presentation

Key results from the job holder

• To triage referrals and direct to appropriate community teams.
• To assist in admission avoidance and facilitate discharge from a hospital setting
• Actively participate in daily community react team meetings
• Co-ordinate workload within service
• Support team leader in day to day management tasks e.g supervision of other staff

Planning and Organisational Duties

• Perform triage of patients via telephone working within scope of professional practice and local policies and guidelines.
• Face to face visits if required to meet service demands
• Provide specialist clinical expertise in patients with undiagnosed and undifferentiated problems.
  Autonomously manage chronic disease within own competencies referring for medical opinion when appropriate.
• Undertake telephone assessments of individuals identified as potentially suitable for Integrated community services incorporating medical, nursing, therapy and social needs.
• Facilitate access to appropriate interventions to be delivered on an individual patient basis in the most appropriate setting.
• Promote health by health education, during telephone consultations if appropriate.
• Provide clinical expertise regarding Integrated Community services to professionals, patients, carers and families to ensure that patient placements are appropriate for their needs.
• To be conversant with the Trust and other policies, procedures and mechanisms in place including complaints procedures, grievances and policy statements.
• To work in accordance with government initiatives to ensure targets set are achieved.
  Contribute to quality improvement.
• Participate in the development of clinical guidelines and protocols in order to deliver appropriate and effective care

Communications and Key Working Relationships

• Receive information via team meetings keeping an awareness and understanding of organisational issues
• Develop skills in communicating with patients who have barriers to…