Technical Support Administrator & Tester

?? Job Opportunity :
Technical Support Administrator & Tester

Are you dynamic, adaptable, and ready to make an impact in a fast-paced environment? This established software consultancy is seeking a Technical Support Administrator & Tester to join their growing team. This role is central to ensuring their clients receive outstanding support while also contributing to software testing and continual improvement across the technical department.

• Test internally developed software in both development and pre-release stages, ensuring quality sign-off.
• Log, assign, and resolve support calls within agreed SLAs.
• Act as the point of escalation for client support issues and complaints.
• Collaborate with the development team to resolve code issues and manage upgrades.
• Schedule engineers for maintenance visits to resolve hardware issues promptly.
• Maintain company ISO standards and ensure service levels meet agreed SLAs.
• Keep SAS records up to date and administer internal documentation systems.
• Offer upgrades to existing customers regularly.
• Undertake ad-hoc duties when required.

Were looking for someone with the right attitude, aptitude, and ambition. While not all skills are essential, the ideal candidate wil...