Technical Support Administrator & Tester

Are you dynamic, adaptable, and ready to make an impact in a fast‑paced environment? This established software consultancy is seeking a Technical Support Administrator & Tester to join their growing team. This role is central to ensuring their clients receive outstanding support while also contributing to software testing and continual improvement across the technical department.

• Test internally developed software in both development and pre‑release stages, ensuring quality sign‑off.
• Log, assign, and resolve support calls within agreed SLAs.
• Act as the point of escalation for client support issues and complaints.
• Collaborate with the development team to resolve code issues and manage upgrades.
• Schedule engineers for maintenance visits to resolve hardware issues promptly.
• Maintain company ISO standards and ensure service levels meet agreed SLAs.
• Keep SAS records up to date and administer internal documentation systems.
• Offer upgrades to existing customers regularly.
• Undertake ad‑hoc duties when required.

• Experience testing software applications and working directly with clients.
• Strong attention to detail and analytical skills.
• Proficiency in Microsoft Office, especially Excel (including formulae and data analysis tools).
• Understanding of Active Directory environments and server user groups.
• Familiarity with troubleshooting tools (Event logs, performance monitor, process monitor).
• Ability to identify and analyse data patterns to diagnose faults.
• Knowledge of SQL for reporting and data manipulation.
• Commercial awareness and excellent communication skills.
• A willingness to learn and apply new skills quickly.