Front Desk Manager
Job in
Williamsburg, James City County, Virginia, 23187, USA
Listing for:
Kingsmill Resort
Full Time
position
Listed on 2026-11-08
Job specializations:
-
Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Front Desk/Receptionist, Hospitality & Tourism
Job Description & How to Apply Below
- Assist leading the Front Office team, including all front desk agents and bell service staff
- Help manage scheduling, training, and development of all staff members in the department
- Meet with front office leadership on a scheduled basis to discuss current trends, opportunities for improvement, and upcoming changes
- Respond to guest reviews, using the information to pinpoint consistent issues and improve overall operations
- Act as Manager on Duty to take point on all guest concerns, issues, and opportunities while on shift.
- Attend weekly Resume Meeting to prepare for incoming groups, ensuring all contracted client needs are executed and shared with the front office staff.
- Work with accounting team to check Guest Ledger on a daily basis, ensuring all possible accounts receivables are collected from previous guests.
- High school diploma or equivalent
- Bachelor’s or Associate’s degree in Hospitality or relevant field, or 3 years experience in hotel operations
- Minimum 1 year of experience in guest services or front desk operations, preferably in a leadership role
- Valid driver’s license
- Strong leadership, communication, and conflict-resolution skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite. Experience with Opera Cloud, Amadeus Service Optimization, and Medallia a plus
- Ability to multitask and remain calm under pressure.
- Ability to lift, push, pull a minimum of 25 pounds
- Ability to stand and/or walk for an extended period of time
- Flexible schedule, including nights, weekends, and holidays.
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