Store Manager, Retail & Store Manager

The Store team has the responsibility of growing sales while elevating the Grocery Outlet brand in a competitive retail atmosphere. We are a customer service driven environment that focuses on providing an engaging and welcoming shopping experience. Our team is agile and adaptable, open and receptive to new ideas, and communicates well across all levels. Drawing from the foundation of Grocery Outlet, our team has an entrepreneurial spirit that is fueled by the ability to make quick, smart decisions to drive the growth of the business.

The Store Manager leads all aspects of a Grocery Outlet location. This role carries full accountability for business performance, operational consistency, team leadership, and customer experience. The manager shapes the store’s culture, drives profitable growth, and represents the brand within the local community. This role reports to the Director - Sales & Merchandising.

Business and Financial Leadership

The Store Manager acts as the primary business operator for the location, with responsibility for:

• Full ownership of financial performance, including sales, labor, margin, and controllable expenses
• Translating financial and operational data into clear action plans
• Managing inventory accuracy, shrink performance, and product flow
• Ensuring pricing accuracy and promotional execution
• Adjusting staffing, merchandising, and operational priorities based on performance trends

Operational Excellence and Store Standards

The manager ensures the store operates safely, efficiently, and consistently every day by:

• Upholding all company procedures, standards, and compliance expectations. This includes, but is not limited to ordering, receiving, pricing, ads and promotions, inventory/shrink best practices
• Running high-quality store conditions, including cleanliness, merchandising, and seasonal transitions
• Maintaining accurate receiving, backroom organization, and stock flow
• Ensuring reliable coverage and leadership presence across all shifts
• Quickly addressing issues that impact customers, employees, or operations

People Leadership and Talent Development

The manager builds a capable, motivated team by:

• Recruiting and hiring talent that reflects the community and business needs
• Setting clear expectations and coaching for growth
• Ensuring consistent training, development, and performance management
• Creating a safe, respectful, and accountable work environment
• Developing future leaders and strengthening store management bench

Customer and Community Engagement

The manager ensures the store delivers a strong experience and maintains a meaningful local presence by:

• Creating a consistent, welcoming customer environment across all departments
• Responding to concerns and escalations with urgency and sound judgment
• Leveraging customer feedback, surveys, and store insights to adjust service standards and identify improvement opportunities.
• Building community relationships that reflect the company’s mission
• Supporting corporate marketing while tailoring local efforts to store needs
• Promoting store events, seasonal opportunities, and brand visibility

Strategic Growth and Market Positioning

The manager stays closely aligned to the local market by:

• Monitoring local competitors for pricing, assortment, and service trends
• Identifying opportunities to strengthen the store’s position with customers
• Proactively sharing insights with buying and operations partners
• Adjusting strategies to drive comp sales and customer loyalty

Compliance, Risk, and Safety Management

The manager maintains a safe environment for customers and employees by:

• Ensuring OSHA, safety, and food-handling standards are consistently followed
• Conducting and documenting incident investigations promptly
• Training employees…