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Lead — Retail Customer Service

Listing for: PetSmart, Inc.
Full Time position Listed on 2026-11-09
Job specializations:
  • Retail
    Retail Associate/ Customer Service, Retail Sales, Retail Support, Customer Service Rep
  • Customer Service/HelpDesk
    Retail Associate/ Customer Service, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 19000 - 30000 USD Yearly USD 19000.00 30000.00 YEAR

Job Description & How to Apply Below

Position: Experience Lead — Retail Customer Service

Pet Smart’s Retail Customer Service Lead in Williamsburg, VA, provides exceptional pet parent service while upholding the company’s values and strategy. The role drives the pet parent experience through loyalty initiatives, promotions, and in-store interactions, with shared responsibility for safety and store cleanliness.

This full-time position supports leadership in daily tasks, merchandise execution, and customer engagement to achieve targeted results and a positive shopping experience.

This role, Experience Lead — Retail Customer Service at Pet Smart, Inc., could be your next move.

This opportunity is part of our work in Management & Operations, Sales.

The advertised compensation is 19.000 - 30.000.

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Experience Lead — Retail Customer Service role in the description above.

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