Bristol West Customer Service Associate: Kansas , KS • Caledonia, MI • OKC,OK • FL • STL

Position: Bristol West Customer Service Associate: Kansas City, KS • Caledonia, MI • OKC,OK • FL • STL

Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. We tackle challenges head-on, learn from every experience and measure our impact on the customers who trust us.

Join an award-winning, equal opportunity employer, where you'll find more than a job – you'll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

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Remote ( #LI-Remote )

Department and Training Overview

Monday, January 25, 2027

Paid Training:
Monday-Friday, 8:00AM-4:30PM Central Time / 9:00AM-5:30PM Eastern Time, 3 weeks.

18.23-$20.66 per hour, based on Spanish Bilingual Candidates eligible for a 10% pay differential (must be fluent in reading and speaking Spanish).

fully remote

A Day in the Life of a BW Claims Customer Service Associate

• As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.
• You're the first voice they hear, assisting with a wide range of situations, from auto and roadside assistance.
• Working remotely, you'll take inbound calls from the comfort of your home, with access to a variety of shift options.
• Structured work environment, taking calls up to 7 hours of your day.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential, and you'll be fully trained to document each interaction with care.
• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.
• Proficient in both written and spoken English.
• Assumes personal accountability for actions and outcomes.
• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
• Typing speed of at least
• A Typing Assessment will be administered, if considered for the role.
• Customer service experience
• Remote contact center experience is a plus, but not required.
• High School Diploma or equivalent High School diploma or equivalent required.
• This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.
• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.

Bonus Opportunity (based on Company and Individual Performance)

• Medical
• Dental
• Health Savings and Flexible Spending Accounts
• Life Insurance

Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.

Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.