Technical Support Specialist

Overview

Waters (TA Division), the world’s leading specialty measurement company that cares about inclusion and diversity, is seeking a Technical Support Specialist to support our Microcalorimetry products mainly in Europe (EMEA Region).
People create the Waters difference. By engaging with our hard‑working and diverse workforce we continuously evolve, develop and enhance our products.

• Provide support (diagnosis and troubleshooting) directly to customers and field service representatives via phone and/or email for higher‑level problems.
• Travel domestically and internationally to provide support and training to customers and service organizations.
• Provide basic and advanced service training to field service representatives.
• Prepare and maintain necessary training materials.
• Report design, reliability and maintenance problems or bugs, through direct communication/interaction with other tech specialists.
• Gather and provide feedback to management on general quality issues relating to the product line.
• Follow up with design engineering, software engineering, or manufacturing on product quality issues.
• Build and distribute service reference documents with important service information to a worldwide distribution.

• Associate degree in electronics/engineering or related science field (Bachelor’s degree preferred or proven experience in technical service).
• Prior field/technical and/or manufacturing experience supporting TA Instruments’ instrumentation; additional product knowledge is a plus.
• Prior customer support experience is a plus.
• Working knowledge of networking is highly desirable.
• Ability to present information in one‑on‑one situations to customers, clients, and other employees of the company.
• Demonstrated analytical and problem‑solving skills.
• Proficiency with desktop hardware, operating systems, and applications such as Microsoft Excel, Word, PowerPoint, and Outlook.

• Strong customer focus.
• Interpersonal savvy, communicate with different expertise levels appropriately and change approach to meet customer needs.
• Excellent verbal and written communication skills.
• Strong written skills to create technical documents.
• Integrity and ethical practice.
• Independence and decision‑making ability.
• Effective time‑management skills.
• System‑level approach to problem solving.
• Analytical mindset with a drive to resolve open issues.

• 10–30% overnight travel.
• Clean driving license/record and a valid passport required.

Waters Corporation (NYSE: WAT) is the world’s leading specialty measurement company, pioneering chromatography, mass spectrometry, and thermal analysis for over 60 years. Our team focuses on creating business advantages for laboratory‑dependent organizations to enable significant advancements in healthcare delivery, environmental management, food safety, and water quality.

Waters is proud to be an equal‑opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or protected veteran status.