Front of Store Volunteer

Do you have a knack for creating a welcoming environment and love meeting new people?

As a Front of Store Volunteer, you’ll be the friendly face of our shop, ensuring every visitor feels valued and appreciated. Your role is vital in enhancing the customer experience and supporting our mission to raise essential funds for pets in need. You’ll greet and assist shoppers, help maintain the shop’s appearance, and support store operations to ensure a pleasant shopping atmosphere.

• Warm Welcome:
  Greet and assist shoppers as they enter the store, providing a friendly and helpful first impression
• Customer Assistance:
  Help customers find what they’re looking for, answer questions, and provide excellent service throughout their visit
• Maintain Store Appearance:
  Keep the shop floor clean, tidy, and well-organised to create a pleasant shopping environment
• Support Store Operations:
  Assist with various in-store tasks such as restocking shelves and ensuring the shop looks its best at all times

• Your warm personality helps create a positive shopping experience for every customer
• Attention to detail to ensure our store is always well presented, clean and tidy and the displays are well maintained
• Excellent communication and customer service skills so our shoppers feel valued and welcomed
• The ability to be part of a team ensuring a smooth and efficiently run store

• Be a Hero for Pets, make a direct impact on the lives of pets in need
• Gain experience, volunteering is a real asset for your CV and could lead to a whole new career
• Join a Supportive Community and become part of a team dedicated to pet welfare
• Discover Personal Satisfaction, feel good about contributing to a cause you care about
• Support Sustainability, help reduce waste by giving donated items a new life
• Keep active, nobody who volunteers in a charity shop ever needs a gym membership!
• And we’ll pay your out-of-pocket expenses in line with our Volunteer Expenses Policy

This role can be flexible to suit your time commitments. We believe that every pet should enjoy a healthy life in a happy home, and we always seek to involve the best people who share our values and commitment so we can continue to help and support pet owners across the UK. Diversity and inclusion at Blue Cross means creating an organisation where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcomed, respected, supported, and have access to equal opportunities.

If you would like to talk to us about any accessibility needs that we can support with in terms of our volunteer recruitment processes, please email v and we can organise for the right team member to get in touch.