Manage operational processes and support critical business growth strategies for Card Payments products and services by leading the development, implementation, maintenance, and platform stability of Card Payments systems, platforms, and applications.
Execute ongoing responsibilities to include strategic and medium level project management, vendor management, process and change management, risk management, and resolving daily production impacts in support of Card Payments Operations and the supported line of business products and services.
Serve as operational lead in architecting solutions that apply emerging technologies and processes.
Apply focus towards process improvements, dissecting problems and suggesting solutions which include process analysis, design, testing, and implementation.
Assist in providing strategic direction and advise management of solutions to accomplish departmental/corporate objectives. Function as both a high level contributor and a team leader to entry level analysts.
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Serve as the lead manager for Card Operations vendors, processors, systems, and/or networks. Lead and coordinate enhancements and changes, handle daily production impacts and oversee production performance of the various entities ensuring system stability and precise execution.Manage projects and coordinate systems and product implementations providing change management deliverables including analysis, design, development, testing, and validation. Serve as the primary Card Payments Operations technical resource for assigned systems, platforms, or products. Must have an expert understanding of multiple Card Payment systems, channels, internal systems, and vendor systems and manage multiple projects simultaneously. Prepare test data and facilitate and/or execute system testing within the department, acquired institutions and/or related areas within Card Payments.
Perform verification of test results in conjunction with users, Technology resources and system owner/third-party vendors. Ensure adherence to change control processes and procedures across platforms.Serve as the first level risk manager for the respective vendors, processors, systems, and/or networks and partner with appropriate resources to ensure all compliance, audit, and risk issues are addressed and mitigated. This includes analysis of external vendor technical audits. Monitor system effectiveness, minimizing operational risk. Proactively participate in continuous review and updates of current policies and procedures to ensure that they meet the changing Card Payments environment.Review the required technical releases, developments and regulations pertaining to Master Card/Visa (the Payment Networks) and third party processors for their impact on Card Payments Operations. Review and interpret information provided in third party bulletins, system enhancements, working memos and other related communication to identify potential impact and relay to management.Provide input, counsel, and leadership to support planning and prioritization of Card Payments related activities. Take part in developing and ensuring continued alignment of Card Payment Systems plan using knowledge of industry trends and technologies to integrate with the overall corporate systems plan.Lead team in daily operational tasks related to system support functions. Assist manager in monitoring to ensure Service Level Agreements, and business functions are carried out within the team notifying direct manager of any risks or items of import as they arise. Under the appropriate…