Capacity Manager​/IT Service & Capacity Manager

Position: Capacity Manager / IT Service Performance & Capacity Manager
DV Cleared Capacity Manager / IT Service Performance & Capacity Manager- 6 months+ - Full time on site in Wiltshire ( 5 days per week)

Looking for a Capacity Manager/ IT Service Performance & Capacity Manager who will be responsible for ensuring that VMware-based infrastructure capacity meets current and future business needs in a cost-effective, reliable, and scalable manner. The role applies ITIL capacity management practices to proactively plan, monitor, analyse, and optimie compute, storage, and network resources across on premise and hybrid VMware environments.

Key Duties:

Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management.
Develop and maintain capacity plans, forecasts, and models for VMware environments.
Ensure infrastructure capacity supports agreed SLAs
Identify capacity risks, constraints, and performance bottlenecks before they impact services.
Produce regular capacity and utilization reports, dashboards, and trend analyses.
Support hardware refresh, expansion, and decommissioning decisions.

Required Competencies:

Experience of working in Defence
Strong experience managing capacity

Experience with capacity and monitoring tools (e.g., vRealize Operations or similar
Strong understanding of ITIL 4 practices and service lifecycle concepts
Experience working with Change, Incident, Problem, and Service Design processes
Desired Competencies
Excellent analytical, problem-solving, and decision-making skills.
Strong communication and stakeholder engagement
Attention to detail and ability to manage multiple tasks simultaneously
Foundational knowledge of infrastructure technologies like VCF/VxRail is desired

Capacity Manager / IT Service Performance & Capacity Manager- 6 months+ - Full time on site in Wiltshire ( 5 days per week)

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Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

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