Outcome Tester

.Outcome Tester page is loaded## Outcome Testerremote type:
Hybrid locations:
Wimbledon, UK:
Nottingham, UKtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
February 3, 2026 (27 days left to apply) job requisition :
JR101363
* Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.
*** About the role
** At Domestic & General, delivering great customer outcomes isn’t just something we talk about – it’s something we measure, test and continuously improve upon.  We’re seeking an experienced and detail-oriented
** Outcome Tester
** to join our Customer Journey team and to help drive our commitment forward.

This is a key role within the wider Product function, where you’ll assess customer interactions, identify risks, and provide meaningful insight to help shape better customer experiences.  If you’re passionate about and influencing change through data-led insights, we’d love to hear from you.
As
** Outcome Tester**, you will conduct risk-based testing on various customer journeys and touchpoints. Using a structured testing framework, you’ll assess interactions and processes to ensure they comply with quality and regulatory standards, while identifying potential risks related to outcomes, internal standards, and regulatory requirements.

Through your analysis and reporting, you’ll help the business spot themes and trends, highlight areas for improvement, and support the embedding of change across the Product and beyond.
** Key Responsibilities
*** Conduct end-to-end outcome testing for various customer interactions and journeys, providing quality scoring based on a defined framework.
* Produce clear, insightful reports for senior management, highlighting any areas of risk or non-compliance with internal policies and external regulations.
* Identify and escalate instances of customer detriment or process failure promptly and through the correct channels.
* Provide meaningful, data-led insight to support improved customer, regulatory and commercial outcomes.
* Foster a culture of continuous improvement by promoting process-oriented thinking, encouraging curiosity, and supporting improved ways of working.
* Support change initiatives that impact the Product function, helping to embed improvements in a consistent and scalable way.
** Knowledge and Expertise
*** A good understanding of regulatory requirements including FCA Consumer Outcomes, the FCA Handbook and GDPR
* Experience conducting quality assurance, compliance monitoring or customer outcome testing (desirable)
* Ability to analyse data and present technical information in a clear, actionable format for senior stakeholders
* Strong written and verbal communication skills, with the ability to influence and engage across teams
* Solutions-focused mindset with the ability to manage priorities and deadlines in a fast-paced environment
* Demonstrates integrity, accountability and a drive for continuous improvement in all tasks
** About You
** You’re analytical, naturally inquisitive and comfortable working with data and detail. You care about getting things right for the customer and are able to translate findings into constructive feedback that helps teams improve.
** We offer lots of great benefits! Some of which include:
*** Competitive salary and annual discretionary bonus
* 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
* Training opportunities as well as clearly defined career progression
* Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
* Attractive company pension scheme
* Life assurance – employer funded cover of 4x basic salary
* Dedicated online…