Team Leader, Restaurant​/Food Service

Graduates of the Level 3 Hospitality Supervisor Apprenticeship will learn all about the Hospitality Industry, develop and sharpen your leadership skills (you won't need to wing it!) and gain a nationally recognised qualification, all without compromising your salary. You will earn good money while you learn.

The apprenticeship is a structured learner & employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours within the hospitality industry. Your training will be delivered every 4-6 weeks either via face-to-face visits in restaurant, remotely over telephone or via Skype preparing you for your End Point assessment.

With the right attitude, Team Members can carve out a steady career with the brand progressing to Team Leader through to Restaurant General Manager with the potential to progress to Head Office opportunities. As a Team Leader you will be the Restaurant General Manager (RGM) "wingman" or woman supporting the RGM with leading and developing a diverse team and culture within the restaurant.

We encourage you to be your own authentic self, whom may love Chicken & Chips, but above all else, you will have a guest first mindset with the autonomy to run the restaurant as if it were yours.

Your daily duties will include:

Our People - our people are super important to us, we say they are just as important to us, as our guests. As a TL you'll care about making a difference to each team member's personal growth, their development and supporting them on the right way to do things. You will play a pivotal role in building a competent team, who can have fun together, but whom will roll up their sleeves when it 'hot' in the kitchen.

Satisfied Guest - If you know anything about KFC, you will know that we care hard about guests, serving each one as if they are family! Never wanting to disappoint our guests, you'll be leading by example (Obvs) and training the team to be 'guest maniacs' serving accurate, hot meals, with a friendly smile. You'll help train the team to be ready, willing and able to help our guests with any questions they may have when ordering at our digital touch screen kiosks, whilst maintaining high cleanliness standards.

You’ll have the skills to 'make it right' if anything ever goes wrong with the guest experience, and you will work with restaurant management to review guest feedback and make the experience better and better. Consider yourself a fun guy or woman, as a TL - you will be empowered to use your imagination and help the team create "feel good" moments that bring a little joy to every visit.

Chicken... Sales!

The Colonel had many jobs, first and foremost, he was a chicken salesman. He loves to sell Chicken, and we continue his legacy by sharing the same passion, to sell his unique Chicken.

So much so, that we believe every occasion is a potential fried chicken one. As a trusted "wingman" or woman, you'll help your RGM plan for every potential opportunity, anything from your local community events through to direct competition; you'll always be thinking about what might help your team sell more of the Colonel's good stuff, finding ways to improve operational standards and the guest experience.

You’ll brief the team on their sales goals for each shift, and you'll set the 'bar' (to lead) and encouraging the team to be 'pumped', driven to smash sales records, win incentives and keep the hot, fresh chicken flowing.

It's your business

If you've dreamed of running your own restaurant...the role of the TL will give you first‑hand experience.

You’ll roll up your sleeves and get stuck into the daily, weekly and monthly business reports for your restaurant supporting your RGM with profit analysis. After all, you'll want to know what drives the sales in your restaurant to expand elevate your sales and continue to smash your /team targets.

You will have a strong understanding of how to control costs including people deployment and making sure we're on target.

You will ensure best practice around all cash handling and in-store banking procedures.

Every job has got to have some admin (Yawn or Yay - you decide!) - the admin…