Administrative Officer

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Job Reference:HCC
625282
Salary Range: £28,697 - £31,573 per annum
Work Location: Elizabeth II Court, Winchester (Hybrid Working)
Hours per week: 37
Contract Type: Permanent
Closing Date: 15 November 2026
Interview Date: 1 December 2026

Hampshire's Children's Services are highly regarded and committed to improving outcomes for children, young people and families. Services for Young Children plays a vital role in supporting high-quality early years and childcare provision across the county, helping to ensure every child has the best possible start in life.

This is an exciting opportunity to contribute to a service that makes a real difference. As part of our administration team, you will support colleagues, childcare providers and parents, helping to ensure services and funding processes run smoothly and efficiently.

• Provide administrative support across the Services for Young Children team.
• Manage contact triage and ensure enquiries are accurately recorded.
• Use systems and tools, including Excel, to maintain data quality and produce information.
• Follow and help update procedures to support consistent service delivery.
• Process Early Years Education Funding claims through IT systems.
• Respond to routine enquiries, escalating complex issues when required.
• Monitor outstanding invoices and ensure compliance with corporate procedures.
• Build effective working relationships with colleagues and customers.
• Prioritise workloads to meet deadlines and support team objectives.
• Use initiative to solve problems and provide guidance when needed.
• Support continuous improvement by developing efficient working practices and making effective use of Microsoft 365 tools.
• Handle sensitive and confidential information appropriately.
• Take responsibility for your own learning, development and performance.
• Support other areas of the service as required.

• Significant administrative experience, supported by relevant qualifications or equivalent experience.
• Strong organisational skills with the ability to manage competing priorities in a busy environment.
• Experience working to deadlines while maintaining high levels of accuracy.
• Excellent problem-solving skills and a proactive approach.
• Strong written and verbal communication skills with the confidence to influence and challenge appropriately.
• Good knowledge of administrative processes, systems and procedures.
• Proficient in Microsoft 365 applications, including Excel, SharePoint and Word.
• Experience of reviewing processes and identifying opportunities for improvement.
• Excellent customer service and interpersonal skills.
• Ability to work independently and as part of a team.

Take a look at our Candidate Pack for more information about the Administrative Officer role, team and our values. The section‘About you’ explains what specific knowledge, skills and experience we want you to tell us about.
Make sure you explain how you meet these requirements and demonstrate our values, in your application.

Joining Services for Young Children offers the opportunity to make a real difference to children, families and childcare providers across Hampshire.

As part of a supportive and experienced team, you will help ensure that essential early years services and funding are delivered efficiently and effectively. Your work will contribute directly to improving outcomes for children and supporting families to access high-quality childcare.

We offer:

• A rewarding role that positively impacts children, families and childcare providers.
• A supportive and collaborative team environment.
• Opportunities to learn, develop and build expertise within early years services and administration.
• Flexible working arrangements where…