Visitor Operations Supervisor

Job vacancy:
Visitor Operations Supervisor Join Wonderseekers, the Charity behind Winchester Science Centre as our Visitor Operations Supervisor and help inspire the next generation of science lovers!

Work Pattern
: 35 hours per week. Worked across 5 in 7 days on a rota basis but will include frequent evenings, weekends and bank holidays. We are open to discussing flexible working

Salary
: £26,681.20 per annum (35 hours per week, 0.93 FTE). Based on a full-time equivalent of £28,587 per annum. Salary pro-rata'd depending on agreed hours.

Contract
:
Permanent

Line manager
:
Visitor Operations Manager

Holiday
:
Pro-rata based on 25 days per annum plus bank holidays FTE. Option to buy/sell some leave and gain additional days for continuous service after four years. Bank holiday working required.

Location
:
Winchester Science Centre. Onsite presence is essential for this role.

Benefits
:
Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution, inflationary pay rise subject to charity performance and more.

Closing Date
:
Wednesday 28th January 2026 Please note, we’ll accept applications until the closing date, but we may start interviewing earlier - so we encourage you to apply as soon as possible.

Interviews
:

Our interview process is designed to be relaxed and informative, and will include an in-person interview, tour and a brief task. Depending on the number of applicants, we may also arrange an informal Teams call prior to meeting in person. We look forward to getting to know candidates through a two-way process, so you’ll have plenty of opportunities to learn about us and what it’s like to work at Wonderseekers.

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands‑on experience for young children. Promising an exciting day out for families, with curriculum‑linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year.

Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

The Role

As Visitor Operations Supervisor you will lead from the front to deliver exceptional visitor service across everything that happens at Winchester Science Centre, including public days, school visits, evening programmes, private hires and special events.

You will be the day to day lead for the Visitor Operations team, ensuring our staff are motivated, well briefed and supported to deliver an excellent experience for all our visitors.

You will work closely with the Visitor Operations Manager, Retail Manager and Food and Beverage Manager to create a seamless visitor journey across all areas of the site. The duty manager will hold the overall site responsibility while you lead the Visitor Experience team to deliver their plans effectively.

Key Responsibilities

• Lead the Visitor Operations team on shift, allocating roles, setting the tone and ensuring delivery of the Duty Manager’s daily briefing
• Reinforce the Duty Manager’s briefing to ensure all Visitor Operations Assistants understand the day’s plan, show times, access needs and priorities
• Provide visible leadership on the floor, directing the team to take ownership of their areas and tasks rather than stepping in to do everything personally
• Maintain a strong presence across the exhibition floor, ensuring staff are positioned effectively, actively engaging visitors and managing queues
• Monitor team performance and energy throughout the day, giving clear, constructive feedback and support to maintain high standards
• Maintain presentation, cleanliness and signage standards across public…