Management - GO Outdoors

Join to apply for the Management Opportunities - GO Outdoors role at GO Outdoors LTD
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At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors.” We believe in the positive benefits of outdoor activities, from daily walks to hiking Ben Nevis, horse riding and more. Our values are lived every day: “One Team,“ “Responsibility,” “Passion,” and “Integrity.” Join our team to help make an impact and be part of something unbeatable.

Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coach store teams to deliver service that has customers at the heart, through exceptional store standards and highly engaged colleagues.

• Support the Store Manager, lead and motivate a high performing, highly engaged team.
• Create a culture of exceptional customer service, helping store teams win customers for life by exceeding expectations.
• Develop store teams through internal development programmes to support future talent and career pathways.
• Uphold a safe and compliant operating environment for all colleagues and customers.
• Deliver financial results in line with or in excess of company targets.
• Support other retail management duties where required.
• Act as the point of contact for colleagues in the manager’s absence.
• Provide excellent customer service, addressing inquiries and resolving complaints professionally.
• Help manage day‑to‑day operations, including opening and closing procedures.
• Support cash management tasks, such as processing transactions and reconciling tills.
• Participate in hiring, onboarding, and training new employees.
• Provide feedback and coaching to colleagues to improve performance.
• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity.

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including units, conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high customer metric score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.
• Ensure employee satisfaction survey results meet or exceed company benchmarks.
• Assist in keeping operational costs within the allocated budget.

• Excellent coaching, mentoring and team‑building skills that drive team performance.
• Clear, confident and motivational communicator with strong verbal, listening and written skills.
• At least 2 years of management experience, preferably retail.
• Experience prioritising and delegating workload to achieve team goals.
• Proven record of promoting and growing a brand or service in the local community.
• Passion for customer service and proven excellence in delivery.
• Demonstrated ability to improve store performance and standards through effective planning.
• Robust working knowledge of retail KPIs and ability to control costs, increase sales and improve the customer experience.
• Knowledge of local market trends, competitor activity and ability to identify growth opportunities.
• Leads with a plan/do/review mindset.
• Confident and clear decision maker.
• Communicates in a way that inspires and engages.
• Strives to be better.
• Resilient and positive attitude under pressure.
• Takes personal responsibility.
• Lives and breathes our values.
• Passionate about developing teams.
• Committed to two‑way, clear, and honest feedback.
• Builds great relationships.

• Discretionary bonus schemes.
• Company discount on a large number of products in‑store and online (JD Sports, Size, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals through our online benefits platform.
• Access to digital health and well‑being services.
• Health cash plans.
• Wide range of internal development courses.
• Access to apprenticeships & accredited qualifications – earn while you learn (England only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks for shared experiences and initiatives.
• Opportunities to volunteer via JD Foundation.
• Employer engagement forums to influence positive change.

Incremental holiday allowance – due to the high volume of applications, please allow up to two weeks for review. If you do not hear back within that period, consider your application unsuccessful. Shortlisted candidates will be contacted for a first‑stage meeting with the talent team and subsequently interviewed with the hiring manager.

Mid‑Senior level

Full‑time

Other

Retail