Service Office Administrator

Awaze Windermere, England, United Kingdom

Location:

Windermere

Full-time, temporary (maternity cover)

Saturday availability essential

Reporting to the Regional Operations Manager, you’ll be responsible for delivering quality administrative support in all aspects required in servicing properties under management with a specific focus on the cleaning and maintenance of the properties. You will contribute to the delivery of property recruitment, property management service, property retention and onboarding of all properties in our managed services.

• Assist with the sales of the ‘Property Management Service’ function to new and existing owners
• Ensure owner queries are resolved efficiently and effectively in excess of expectations
• Assist in all ‘Property Management Service’ duties which include cleaning, maintenance and Health & Safety.
• Provide an efficient service to existing and new customers. Ensure customer satisfaction is met when dealing with complaints and resolutions.
• Ensure that the brands are promoted and portrayed professionally within the local community
• Assist with the administration of the Property Management Service function within the office as required
• Provide support at local promotional events such as County Shows, Owner functions & PR activities
• Provide support when and where required to the local recruitment team
• Provide support as and where required to other Regional offices & Head office

• Keen attention to detail with a preference for exceeding quality expectations
• Some previous experience in a similar role
• IT literate with good working knowledge of MS Word, Excel and Outlook
• Professional and credible demeanour
• Ideally will hold a full UK driving licence

• This is an opportunity for you to join us at a pivotal point in time as we invest in our future
• You’ll be supported by a team of genuine, passionate people
• We work cross-functionally, so you’ll be given opportunities to develop skills outside of your core skillset.
• You’ll be an integral part of a team which delivers great commercial results, and who doesn’t want that?

We offer a competitive salary and benefits; we’re all about holidays, so we practise what we preach and offer some great travel discounts and a range of other perks.

We want to make the application process as stress-free as possible, so typically we’ll have an informal chat with you on the phone, followed by a comprehensive interview in-person at our Windermere office, where you’ll have a chance to find out a bit more about the exciting things we’re doing (and maybe tell us what we’re doing wrong). We want to hear about what makes you tick and why.

We are an equal opportunity employer and we value diversity and inclusion. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, disability status or marital status.