Director of Operations

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We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential.

That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future.

Director of Operations

6 month FTC

The Director of Operations is a business-critical role that forms part of the Bord Gáis Energy Executive Team, reporting directly to the COO, Centrica Home. This team is collectively responsible for executing BGE’s multi-year business strategy. The Director of Operations is responsible for building and maintaining a highly efficient, single operations function to support and deliver the customer operations and processes for the BGE sales & service operations, field operations and business support, all of which report into this role.

You’ll have responsibility for oversight of BGE’s field service operations, which includes a team of both field service engineers and installations teams ensuring safe, efficient and timely delivery of services and maintaining high levels of customer satisfaction and quality. Our field function also include management of BGE’s One Stop Shop fulfilling deep retrofits and home upgrades.

Ownership of defining and delivering Sales & Service Operations strategy sits with this role, including defining efficient operations and processes for all products and services and driving a culture of operational excellence and continuous improvement.

In addition, you’ll also be responsible for supporting field operations and sales & service operations in managing change delivery, continual improvement and back-office support and administration. A key responsibility is to drive optimum value from all our outsourced partner contracts to ensure that our delivery model is cost effective and quality focused.

• Define the Bord Gáis Energy Operations business plan, operational targets & strategies to support delivery of our broader business objectives
• Turn agreed strategic and customer priorities into detailed operational plans
• Evaluate the efficiency of existing operational business processes and implement improvements to optimise productivity to achieve commercial plans
• Drive performance metrics and standards across all customer delivery & fulfilment to ensure efficient and effective functioning.
• Monitor day to day operations to ensure delivery of customer service, satisfying customer’s needs for fast, accurate processing of transactions and a consistent, timely and reliable service from third party partnerships
• Ownership of the growth and delivery of our Services & Solutions strategy including labour & net zero skilling strategy to ensure that our operations evolve to support our new products and services
• Manage the performance of Service & Solutions portfolio of products, bundles and solutions that satisfies customer needs, grows gross margin and positions BGE as the most successful supplier in Ireland as we deliver a greener, fairer future for our customers
• Ensure timely and efficient delivery of field service operations, meeting customer’s expectations
• Refine both the operating model for services & solutions and the capability resourcing strategy to ensure we have the specialised skills available to service growing and more diverse customer expectations, specifically home energy upgrades and retrofitting solutions
• Monitor and analyse field service…