Marketing Operations Lead

Marketing Operations Lead – British Gas

Location: London / Windsor (Flex First hybrid working)

The Chief Customer Office drives commercial growth across Centrica Retail through exceptional customer experiences and compelling product and service propositions. We’re seeking a strategic Marketing Operations Lead to optimise marketing processes and deliver operational excellence across all UK retail brands, including British Gas and Hive. This role focuses on planning, execution, and efficiency—ensuring marketing budgets and agency partnerships deliver maximum impact.

Expect to be in London once a week in the office.

• Lead marketing financial forecasting and budget management, partnering with finance to track and optimise spend.
• Manage agency relationships, scopes of work, and performance against KPIs.
• Drive process improvements and standardised ways of working across marketing, finance, procurement, and legal.
• Provide clear, data‑driven reporting to inform decisions and enhance ROI.

• Proven experience in marketing operations and cross‑functional project leadership.
• Expertise in managing and forecasting multi‑channel marketing budgets.
• Strong analytical skills with ability to use insights to optimise performance.
• Skilled in building collaborative relationships with stakeholders and partners.
• Ability to streamline processes and ensure governance and efficiency.

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority.

Visit https://(Use the "Apply for this Job" box below). to discover why we’re a great place to work and what being part of more means for you.

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