Bilingual Disability Coordinator

Kii Health is a Canadian healthcare services company operating across North America, dedicated to guiding care that delivers measurable outcomes. We improve outcomes while actively managing risk for both individuals and the organizations that serve them. We bring structure, clarity, and expert leadership to complex mental, physical and occupational health decisions so the right action happens at the right time.

Our services include health assurance advisor, independent medical examinations, health assurance coaching, workplace and occupational health, and disability, absence, and workplace injury management.

Our teams are committed to delivering exceptional service, measurable outcomes, and innovative solutions that improve health outcomes, employee well-being, and workplace productivity.

About the role
This is a highly administrative position which necessitates the ability to effectively multitask while ensuring all work is 100% error-free. The primary purpose of the Bilingual Disability Coordinator’s position is to manage and update disability case files, including initiating the case (data entry), following processes as per the client’s policies and procedures, updating the Database with accurate input of information, telephone communication with claimants and client contacts, billing and generating reports.

What you'll do

Provide clients with quality service delivery

Foster a strong client relationship

Prepare and distribute Kits/Forms as required

Prepare all communications (letters, faxes, etc.) to clinics, clients, and claimants

Generate and maintain accurate claimant information

Review all incoming documentation for accuracy

Provide administrative support to the Case Managers

Invoice and accurately track invoices and billing reports

Qualifications

Knowledge of short-term disability policy and process, Worker’s Safety and Insurance Board Legislation, and other relevant legislation, such as Human Rights Legislation etc.

Excellent computer skills, specifically Microsoft Word, Excel and Outlook

Strong communication skills - Fluent in French, both written and verbal

Excellent customer service skills, both telephone and written communication

Strong planning and organizational skills, and a demonstrated ability to multitask

Ability to work independently

Close attention to detail and a high degree of accuracy

Previous administrative experience in health-related services is an asset