Customer Service Specialist; Facilitator-Bilingual; FR

We are currently hiring part-time (average of 30hr/wk) and casual Facilitators based out of Winnipeg Airport.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

· You receive top industry wages

· You have the opportunity to advance and grow your career

· You receive comprehensive benefits

What do Facilitators do?

With your commitment to providing exceptional customer service and ability to communicate in both English and French, you will support a positive passenger experience by:

· Proactively identifying opportunities to assist passengers through the screening process

· Understanding and communicating CATSA Standard Operating Procedures (SOP’S) to passengers in both English and French

· Utilizing your bilingual (French/English) skills to communicate with passengers throughout the entire screening process in the passengers preferred language

· Providing support to passengers who require assistance due to special needs such as mobility or hearing/vision loss

· Offering physical support of passenger belongings where required

· Understanding the screening process for passengers travelling with sacred or spiritual items and ensuring the screening process is accommodated in accordance with CATSA SOP

· Liaising closely with the checkpoint team of Screening Officers and Managers to deliver exceptional customer service

· Building, maintaining and delivering understanding of diversity and inclusion principles and cultural awareness

What you bring to PASS:

· Demonstrated experience working in a fast-paced customer facing role for a minimum of 1 year

· Fluent and French and English

· Experience working under pressure in a heavily regulated environment

· Exceptional ability to communicate simply, clearly and effectively with diplomacy

· Ability to deliver exceptional customer service while demonstrating empathy and active listening skills

· Ability to understand and describe the screening process to passengers as required

· Experience adapting to customer needs and providing effective solutions or options where appropriate

· Experience or knowledge of Accessible Transportation for Persons with Disabilities Regulations (ATPDR), Official Languages Act (OLA), American Sign Language (ASL), and familiarity with principals of diversity and inclusion / cultural awareness are all considered to be strong assets

· Physical ability to support passengers with reduced mobility and their belongings

· Physically able to stand and walk for extended periods

· High School Diploma/GED

· 18 years or older

· Ability to obtain Transport Security Clearance and other advanced clearances as required

· Open availability to work any required shift in a 365, 24/7 environment

When you apply to this selection process, you are applying to an inventory for current/future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

#PASS

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

La différence Paladin commence avec notre équipe. Nous nous engageons à être Curieux, Responsable, Respectueux et Exceptionnel, et à rendre le monde plus sûr et plus convivial parce que nous "Nous soucions"! Si cela vous semble être une équipe à laquelle vous aimeriez vous joindre, nous voulons vous rencontrer!