Team Leader, Operational Optimization

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The Team Leader, Operational Optimization oversees operational delivery by driving cross‑functional initiatives and ensuring timely execution of business projects. Acting as a central coordination point, this role manages planning, scoping, and performance tracking to enable operational excellence and support Petline’s strategic priorities. Key responsibilities include enhancing business performance visibility through consolidated reporting, providing data‑driven insights for leadership, and overseeing quality assurance activities.

The role may also manage a reporting analyst to ensure accurate, timely, and impactful business insights.

• Lead project planning and coordination, ensuring timelines, dependencies, and resources are managed effectively.
• Gather and define requirements, scope initiatives, and establish KPIs to measure business impact.
• Drive cross‑functional initiatives, resolve issues, and remove blockers for smooth execution.
• Monitor project performance, track KPIs, and provide insights for continuous improvement.
• Consolidate business performance reporting and deliver actionable insights to leadership.
• Support release readiness by validating requirements and assisting with testing activities.

• University degree in Business, Operations, Project Management, or a related field.
• Minimum 2 years of experience in project coordination, business operations, or cross‑functional delivery.
• PMP, Lean Six Sigma, or Agile certification (preferred but not required).
• Proficiency with project management tools (e.g., Jira, Asana), Excel, data analysis, and reporting tools.
• Strong skills in communication, stakeholder engagement, leadership, problem‑solving, adaptability, and organization.
• Experience in leading or mentoring, with the ability to manage complaint‑related reporting and ensure quality standards are met.

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Information Technology
• Industry: Insurance

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