Manager of Partner Success

Who we are:

At Zay Zoon, we are on a mission to save 10 million hardworking employees 10 billion dollars. We’ve created a financial empowerment platform that helps businesses of all sizes make a big impact on employee financial wellness.

We offer a variety of financial wellness services, like earned wage access, that allows employees to access their earned wages ahead of payday. With 74% of Zay Zoon customers reporting reduced financial stress, we know our solutions help lead to happier and more productive employees.

Zay Zoon was also recognized for its growth in the 2025 Deloitte Technology Fast 50, 2025 Deloitte Technology Fast 500, and top-10 growth companies in Canada by CIX awards. Our recent funding extension has raised our Series B funding round to nearly $50 million USD.

Join us in shaping the future of employee financial wellness and building services that address the immediate needs of today's employees.

As the Manager, Partner Success at Zay Zoon, you will lead the organization responsible for the technical, operational, and strategic enablement of our Partner ecosystem. You’ll guide a team that owns the successful delivery of platform integrations, ongoing partner support, and the systems and processes that create a frictionless, high-value partner experience.

In this role, you’ll operate at both the strategic and execution levels setting direction for partner programs, developing the team, and collaborating across the business to reduce friction, improve scalability, and drive measurable partner outcomes. You will partner closely with Product, Development, Partner Sales, Client Success, and Customer Care to champion partner needs, influence roadmaps, and elevate the overall partner journey.

If you excel at leading high performing teams, optimizing technical operations, and building scalable partner programs, this role offers the opportunity to drive impact across one of Zay Zoon’s most critical growth engines.

• Lead, mentor, and develop the Partner Success team, fostering a culture of accountability, collaboration, and continuous improvement.
• Set clear performance expectations, provide ongoing coaching, and support team members’ technical and professional growth.
• Serve as the primary escalation point for partner or technical issues, guiding the team through effective resolution and ensuring exceptional partner experiences.
• Oversee end-to-end delivery of complex partner integrations, balancing strategic guidance with hands‑on support where needed.
• Act as a senior technical resource and Subject Matter Expert (SME), providing expertise on system requirements, API workflows, and troubleshooting best practices.
• Ensure operational consistency across implementation, support, and partner enablement activities.
• Work closely with Product and Development to influence roadmaps, streamline integration requirements, and advocate for partner needs.
• Partner with Success, Partner Sales, and Customer Care to ensure alignment across the partner lifecycle and elevate shared outcomes.
• Build and maintain strong relationships with key partners, serving as a trusted advisor and strategic ally.
• Identify opportunities to improve workflows, tools, and systems implementing scalable processes that reduce time to value and increase partner satisfaction.
• Own and refine success metrics for the Partner Success function; develop dashboards, reporting, and performance insights that guide business decisions.
• Identify emerging trends, risks, and opportunities across the partner ecosystem, recommending areas of focus to strengthen technical execution and long‑term partner health.

• 5+ years of experience in technical implementations, professional services, or partner success within SaaS, including 3+ years leading people or teams.
• Deep expertise with API integrations, technical troubleshooting, and system workflows, with the ability to coach and guide teams through complex challenges.
• Strong program and project management capabilities; comfortable managing multiple priorities and aligning cross‑functional stakeholders.
• Demonstrated experience building and scaling operational processes, introducing new…