Systems Engineer - Professional Services

Systems Engineer - Professional Services

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Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US. If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us.

Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together.

The Systems Engineer is responsible for the successful delivery of cloud-based solutions and infrastructure projects, with a key focus on Microsoft Azure and Microsoft 365 (Office 365) ecosystems. This role is ideal for a highly technical professional with strong project execution skills and the ability to handle escalated support requests. The position requires experience in cloud migrations, virtualization, systems administration, and backup technologies.

In addition to technical delivery, the role includes time tracking, collaboration with project managers, and participation in planning and reporting activities.

• Lead migrations from on-premises systems to Microsoft Cloud services including SharePoint Online, One Drive, Exchange Online, and Microsoft Teams.
• Deploy and configure Azure virtual environments based on project requirements.
• Manage tenant-to-tenant migrations as well as cloud platform transitions (e.g., AWS/GCP to Azure).
• Configure and maintain hybrid environments using Entra Connect for seamless identity integration.

• Participate in project discovery and planning sessions to gather technical requirements and define scope.
• Assist in drafting project plans, Statements of Work (SoWs), and technical documentation to support project delivery.
• Track time accurately in the organization’s system for billing and compliance purposes.
• Collaborate with project managers to ensure schedules, milestones, and budgets are met.
• Notify project stakeholders of any technical roadblocks or schedule changes and assist in risk mitigation planning.
• Maintain and deliver complete technical documentation and conduct handoffs and knowledge transfer sessions as needed.

• Act as a Tier 3 escalation point for technical support teams, resolving complex or high-impact issues.
• Provide guidance and mentorship to junior technicians and service desk team members when needed.
• Monitor system performance and proactively address potential issues using available tools.

• Use Veeam Backup & Replication for projects and Disaster Recovery (DR).
• Conduct regular DR backup testing and ensure proper data retention strategies are followed.
• Support recovery operations during business continuity or incident response scenarios.

• Support and manage VMware environments including ESXi/Hyper-V hosts and vCenter.
• Administer core Windows Server components such as:
  • Active Directory (AD)
  • DNS
  • DHCP
  • Group Policy (GPO)

• Develop Power Shell scripts for automation of routine administrative tasks.
• Participate in standardization of configurations and repeatable deployment procedures.

• 4+ years of experience in a systems engineering or similar technical role.
• Strong hands‑on experience with Microsoft Azure and Microsoft 365.
• Experience with cloud migrations, especially from on-prem to Microsoft Cloud.
• Familiarity with Veeam Backup & Replication, VMware, and the Windows Server stack.
• Scripting knowledge using Power Shell or similar tools.
• Knowledge of networking concepts and protocols is a strong asset.
• Project‑based mindset with the ability to manage time, documentation, and collaboration effectively.
• Excellent communication and documentation…