L4 Digital Product; Senior Product Manager

Position: L4 Digital Product (Senior Product Manager)

L4 Digital Product (Senior Product Manager)

Location:

Toronto, ON, CA, M5J 2V5

Description

About the Role:

Join our dynamic Rating Team within the Billing Revenue Enablement organization, where you'll play a pivotal role in building foundational capabilities that drive business success across TELUS, Koodo, and Public Mobile. As a Senior Business Enablement lead, you'll be at the intersection of business strategy and technical execution, translating market demands into comprehensive end-to-end solutions.

Our team serves as the critical bridge between business requirements from Consumer and SMB teams and the technical capabilities needed to address diverse market challenges. You'll work directly with our internal customers including Consumer Mobility and Home Solutions and SMB teams to deliver innovative rating capabilities that support competitive positioning and customer retention.

Key Responsibilities Strategic Product & Project Management

• Lead the development and execution of rating capabilities strategy aligned with corporate priorities and business objectives
• Manage multiple complex projects simultaneously while maintaining quality and timeline commitments
• Translate marketing demands and market problems into actionable technical requirements and solutions
• Prioritize initiatives using data‑driven approaches, leveraging metrics, analytics, and business intelligence to inform decision‑making
• Establish measurable targets for capability improvements and track performance against defined KPIs

Cross‑Functional Leadership & Collaboration

• Build and maintain strong relationships across diverse organizational teams including Marketing, Digital, Customer Experience, Assisted Channels, Financing, Fraud, and Credit & Collections
• Orchestrate end‑to‑end capability development ensuring seamless integration across all touchpoints
• Collaborate with digital teams to design optimal customer experiences and with CX teams to develop agent support journeys and tools
• Facilitate alignment between technical teams and business stakeholders

Business Enablement & Requirements Management

• Partner with Marketing teams to develop solutions for mobility value propositions, competitive responses, and customer acquisition/retention capabilities
• Gather, analyze, and translate complex business requirements into technical specifications
• Ensure delivered capabilities can be effectively curated to address multiple use cases across our brand portfolio
• Drive creative solutions and innovative approaches to streamline enablement processes and improve operational efficiency

Technical & Operational Excellence

• Develop deep understanding of TELUS system architecture and rating ecosystem components
• Drive agile delivery methodologies and best practices across project teams
• Oversee end‑to‑end testing strategies and quality assurance processes
• Ensure operational readiness and support capabilities for new implementations

Performance Management & Continuous Improvement

• Design and implement measurement frameworks to assess capability performance and business impact
• Analyze results data to identify optimization opportunities and drive continuous improvement initiatives
• Provide insights and recommendations based on performance analytics to enhance future capability development
• Champion process innovation and efficiency improvements across the enablement lifecycle

Qualifications Experience & Background

• 7+ years of experience in business enablement, product management, or similar strategic roles
• Proven track record in telecommunications, technology, or complex B2C environments
• Demonstrated success managing large‑scale, cross‑functional initiatives
• Experience working with technical teams and understanding system architecture concepts
• Strong background in data analysis, performance measurement, and metrics‑driven decision making

Core Competencies

• Data‑Driven Decision Making:
  Expert ability to leverage analytics, metrics, and business intelligence to inform prioritization and strategic decisions
• Performance Management:
  Proven experience establishing KPIs, measuring results, and setting improvement targets
• Process Innovation:
  Creative problem‑solving skills with track record of streamlining…