Application Support Manager

2 days ago Be among the first 25 applicants

Reporting to the Information Technology Director, the Hardware and Service Support Manager leads and empowers a team responsible for the monitoring, maintenance, and support of enterprise hardware and data‑center operations. This role ensures the delivery of high‑quality technical support and drives continuous improvement in service standards. The manager oversees Help Desk operations, fosters a culture of timely issue resolution and escalation, and collaborates across departments to align IT support with organizational goals.

By leveraging data‑driven insights and industry best practices, the Hardware Support Manager proactively manages hardware assets, supports disaster‑recovery and security initiatives, and champions professional development for staff. The role is pivotal in implementing innovative technology solutions and remote‑access policies to enhance operational efficiency and resilience.

• Lead and coordinate Hardware and Service Support Technicians to resolve technical issues
• Monitor and maintain physical and virtual servers
• Liaise with vendors for consultation and support
• Oversee and assist ITSS (Help Desk) operations
• Analyze Help Desk ticket activity and report to IT Director
• Maintain all hardware assets inclusive of, but not limited to, servers, laptops, desktops, tablets, IoT devices, printers, and school intercom/CCTV/projection/sound systems
• Collaborate on disaster recovery, backup, and security planning
• Assist in the implementation and management of remote‑access systems and policies
• Provide guidance on innovative technology solutions
• Work with Director to review, critique RFP/RFQ responses as needed

• Bachelor’s Degree preferred
• Microsoft certifications (MCDST, MCP)
• ITIL and A+ certifications preferred
• Minimum five years’ experience in hardware support management
• Project management experience or certification preferred
• Experience with hardware repairs, server‑room management, and virtualization
• Upon hire, external applicants must supply a Criminal Record with Vulnerable Sector Search and a cleared Child Abuse Registry Check as conditions of employment

• Expertise in server virtualization, SANs, and blade servers
• Knowledge of data‑centers, backup power, and air‑flow management
• Proficient in application software and hardware requirements
• Experience with workstation imaging and deployment
• Strong analytical and ITSS system‑management skills
• Familiarity with PA/sound systems, intercoms, security cameras, and peripherals
• Advanced understanding of operating systems (Windows, Apple)

• Effective leadership and team‑building skills
• Professional oral and written communication
• Positive interaction with coworkers, administrative staff, vendors, and end users/clients
• Strong project‑management and organizational‑planning abilities
• Critical thinking and problem‑solving aptitude

• Extended periods of sitting or standing
• Repetitive use of telephone and computer equipment
• Occasional lifting and carrying up to 20 lbs
• Use of ladders for device maintenance

A dynamic environment characterized by shifting priorities, completing demands, and tight deadlines.

Final date to receive applications:
Monday, January 19, 2026 – 2:00 p.m.

Salary range: $101,107 - $113,777 per annum

External candidates must apply online through Job Connect. Internal candidates must apply online through Employee Connect > Job Tab. Mail or Email applications will not be accepted. Candidates are responsible for providing a clear and accurate resume that demonstrates how they meet the qualifications outlined in the job posting. We thank all applicants; however, only those selected for an interview will be contacted.