Senior Manager, Business Analytics - Strategic Modeling

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Business Analytics – Strategic Modeling based in Canada.

We are seeking an experienced business analytics leader to build and lead a strategic modeling function that connects financial forecasting, customer demand, and workforce capacity planning. In this role, you will transform complex business assumptions and operational data into forward-looking insights that support critical financial and organizational decisions. You will lead a multidisciplinary analytics team, develop sophisticated forecasting methodologies, and establish scalable models that anticipate business needs and identify emerging opportunities.

Working closely with Finance, Operations, Recruiting, and senior leadership, you will influence long-term planning and resource allocation across the organization. This position combines strategic thinking, technical expertise, and people leadership in a highly collaborative, data-driven environment. It is an opportunity to shape analytical capabilities and directly influence business performance through predictive insights and informed decision-making.

• Lead, develop, and mentor a multidisciplinary Business Analytics team responsible for long-term revenue forecasting, customer contact forecasting, capacity planning, and strategic modeling.
• Establish and manage an integrated modeling framework connecting commercial assumptions, customer demand, productivity, workforce capacity, recruitment, training requirements, and financial outcomes.
• Design, develop, and oversee advanced forecasting, scenario-planning, and sensitivity-analysis models to evaluate key business drivers, including demand, conversion rates, productivity, average handling time (AHT), employee attrition, automation, and hiring timelines.
• Translate complex analytical findings into actionable recommendations regarding workforce capacity, recruitment, training, operational investments, and long-term resource allocation.
• Present business outlooks, risks, opportunities, and strategic trade-offs to senior executives, ensuring analytical insights support effective financial and operational decisions.
• Partner closely with Care leadership, Finance, Operations, Recruiting, Command Center, and other cross-functional stakeholders to align forecasting assumptions and strategic priorities.
• Establish and continuously improve forecasting methodologies, model governance, validation frameworks, backtesting processes, and documentation standards.
• Drive greater automation, scalability, predictive accuracy, and efficiency across analytical processes to accelerate access to actionable business insights.
• Identify emerging business risks and opportunities through predictive modeling and scenario analysis, providing recommendations that support proactive planning.
• Build a high-performing analytics culture focused on technical excellence, continuous improvement, collaboration, and measurable business impact.

• At least 8 years of professional experience in Business Analytics, Forecasting, Strategic Planning, Financial Modeling, Capacity Planning, or a related quantitative discipline.
• Minimum of 3 years of people management experience, with a demonstrated ability to develop analytics professionals and lead complex, cross-functional initiatives.
• Proven experience designing, implementing, and improving forecasting and strategic modeling capabilities, including time-series forecasting, scenario planning, model validation, backtesting, and sensitivity analysis.
• Strong SQL proficiency and practical knowledge of Python and/or R for analytical modeling, automation, and forecasting…