Program Manager – Community Village

Position Type: Full-Time, 40 hours per week
Schedule: Flexible hours to support a 24/7 operation
Reports To: Director of Housing & Community Services

At Ka Ni Kanichihk, we believe that everyone deserves to feel safe, respected, connected, and supported. Our work is grounded in Indigenous ways of knowing, being, doing, and relating, recognizing the importance of culture, community, relationships, and self-determination.

We are seeking a compassionate, experienced, and community-minded Manager to lead the daily operations of our Community Village. The Community Village provides a low-barrier, culturally grounded environment for relatives experiencing homelessness, housing instability, and other complex life circumstances. Our approach recognizes that every relative brings their own strengths, experiences, and aspirations and deserves to be met with dignity, kindness, and without judgment.

As the Manager, you will play an important leadership role in creating a safe, welcoming, and supportive environment for both relatives and staff. You will oversee the Village’s 24/7 operations, guide and mentor a multidisciplinary team, strengthen community partnerships, and ensure that our services reflect the values of harm reduction, trauma-informed care, cultural safety, and respect.

This opportunity is for someone who leads with both heart and accountability, understands the complexities of frontline community work, and can balance compassionate service delivery with strong operational leadership.

• Provide daily leadership, supervision, coaching, and support to Team Leads, Heart Helpers, Peace Keepers, Knowledge Keepers, Navigators, Meal Prep Cooks, and other team members.
• Create a positive and respectful workplace culture grounded in teamwork, accountability, lateral kindness, and shared responsibility.
• Support recruitment, onboarding, staff training, performance development, and employee wellness.
• Oversee the day-to-day operations of the Community Village, ensuring safe and consistent services 24 hours a day, seven days a week.
• Coordinate staffing schedules, shift coverage, operational planning, and daily communication across teams.
• Maintain appropriate standards for site cleanliness, security, maintenance, food services, supplies, and overall facility operations.
• Ensure staff understand and follow organizational policies, health and safety practices, emergency procedures, and documentation requirements.
• Lead responses to critical incidents, support de-escalation, and coordinate appropriate follow-up and staff debriefing.
• Monitor operational budgets, resources, purchasing, and expenditures to support effective and responsible service delivery.
• Champion harm reduction approaches that recognize individual choice, dignity, autonomy, and safety.
• Support staff in responding to complex situations involving substance use, mental wellness, trauma, housing insecurity, and other barriers.
• Ensure opportunities for Indigenous cultural teachings, ceremony, and connection are supported in collaboration with Elders and Knowledge Keepers.
• Build and maintain meaningful relationships with Indigenous organizations, housing providers, healthcare services, outreach teams, and community partners.
• Collaborate with internal programs and external service providers to strengthen coordinated supports for relatives.
• Maintain accurate operational records, incident reports, service statistics, and program documentation.
• Prepare reports, monitor program outcomes, and identify opportunities to strengthen services.
• Listen to feedback from relatives, staff, Elders, Knowledge Keepers, and community partners to guide continuous improvement.

• Post-secondary education in social services,…