Global Sales Operations Manager

About

Chrono
24 is the global marketplace for luxury watches, connecting buyers and sellers from more than 100 countries. We bring trust, transparency, and technology to the world of luxury timepieces. As we continue to scale, our growth depends on predictable revenue operations, strong dealer partnerships, and whiteglove VIP experiences — exactly where you come in.

ABOUT THE ROLE

You will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas and APAC) — and the Growth leadership’s primary operating partner. You will design the operating system for revenue planning, dealer lifecycle execution, VIP sourcing, and tooling that keeps GMV growing through a focus on supply quality, execution rigour and trustworthy data.

This role will join the Chief Growth Officer’s organisation at Chrono
24 and report to the leader for Growth Operations.

Sales strategy & planning

• Supply growth– partner withsales and account management to targethigh
  
  GMVdealers;partner with account management and operations to streamline onboarding, drivelisting quality and relevance, design systems tomonitorand enforce dealer SLAs;support account management tooptimise dealer performance through data and insights
• Private Office (VIP) – turnhighvaluemarketplace signals into routed, qualified leads,offer normalization, partner with product,salesand operations tostandardizetransactionpaths and flowsfor VIP transactions
• Planning &reporting– run the monthly GMV/revenue forecast by channel and region;maintainliquidityand supply coverage analysis,upholda single sourceof truth for KPIs and definitions
• Data and tech stackstewardship-ensure effective team use of CRM, automation;maintaindata andBIstructure and reporting including data integrity, KPI definitions,dashboards and automated reporting. Hands-on experience with industry-leading
  
  CRM and reporting tools such as Salesforce,Hubspotor alternatives
• Compensation & incentives – codesign compensationplansand incentivestied to GMV
• Trust, safety & compliance – align with Operationson KYC,authenticity, dispute SLAs, and policy changes to protect buyers and brand

• Executive cadence & governance – runregularforecast/pipelinereviews and prepare reporting for Growth and Executive leadership
• Budget & resource planning– partner with General Managers and Finance on headcount and OPEXplanning
• Team effectiveness –optimizeoperating rhythms, information flows,collateraland toolingto maximize focus and execution.

• 4+years in Sales/Revenue Operations;experienceleadingcrossfunctionalworkstreams with Data, Product, Marketing and Operations
• Proven track recordbuilding forecasts, territories/quotas, comp plans, and funnel diagnostics; fluency indata,analytics and BIto support this
• Strong executivecommunication and stakeholder management, incl. turning datastrategic narrative and insights for sales and leadership
• Systems thinking approach to implementing effectivesales and marketing data and tooling solutions;experience with implementation and consolidation of tooling as wellaschange management astrongplus
• Marketplacer ecommerce background and experienceoperatingwith policy/legal workflowsa plus

• Join a globally recognized brand and marketplace in the luxury watch industry
• Work in a dynamic, international team that values initiative and ownership
• Make a tangible impact on business growth and partner satisfaction
• Enjoy a modern work culture with flexibility, creativity, and purpose