Head of Operations & Delivery

Job Description

Posted Thursday 8 January 2026 at 01:00

Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.

And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

Be part of a growing and highly trusted supplier into the NS domain working to deliver mission critical solutions helping to keep the nation safe, secure and prosperous.

Roke is a company with deep expertise in Cyber, Digital Transformation, hardware & software capability for Operational Technology and High Assurance solutions, working closely with UK Government, protecting its interests' home and abroad.

As NS Operations and Delivery you will directly contribute to the success of both the Roke and BU strategy by provide providing horizontal services that enable the NS BU and dock into the wider business.

The role is responsible for leading the Business Operations Team, Project Management Office & Change function to achieve sustained, high-levels of delivery and operational performance within the BU. You will also work closely with the Central Operations Team, Finance, Resourcing & Recruitment and Supply Chain Management.

• Working with the Business Unit Director and other Assistant Directors, own the annual build and refresh of the Business Strategy
• Own the BU’s implementation of Integration Business Planning (IBP), a series of activities which identify, define and communicate strategy, financial planning, performance and enterprise resources e.g. people, facilities, security, IT & networks etc
• To drive efficiency and effectiveness across the BU and into the wider business; instilling a supportive continuous improvement culture aligned to Operational Excellence Initiatives
• To enable the BU to confidently make informed and timely decisions based on accurate and insightful information and optimise its performance
• To enable the BU leadership to understand it’s risks and opportunities and be able to make informed, risk-based decisions
• To support growth acceleration initiatives such as recruitment and acquisition integration

• Supporting the underlying NS business functions to maintain a consistently high-level of delivery across all projects – visible to customers and within Roke, quickly identifying and mitigating all significant delivery risks and issues and minimising impact
• Owning the BU strategy processes (yearly, quarterly, monthly) to facilitate strategy definition and execute implementation of all operational aspects of the strategy
• Maturing the forecasting, resourcing and recruitment processes to achieve/exceed forecast by mitigating risks or exploiting opportunities to maximise productivity
• Owning the development of the BU Ecosystem, including any process, policy and tooling working with Supply Chain Management
• Ensuring the needs of the BU (for people, facilities, IT and Infrastructure, Security, Management Information and Tooling) have accurate representation within the Integrated Business Planning Process
• Work with Finance to continually identify and exploit opportunities to increase profitability/margin
• Continually improving the BU’s delivery performance focussing on efficiency and effectiveness, actively managing an up-to-date, prioritised backlog of improvements

• Strong problem solver, with an innate desire to further the security and prosperity of the UK
• Experience of developing business strategies, and implementing cross cutting operational plans
• Experience in project, product and service delivery execution and assurance
• Experience in acquisition due diligence and integration.
• Technically curious, with experience of delivering bespoke technical capability, solutions and services, ideally in a consulting, engineering or professional services organisation (or within an equivalent…