Customer Service Administrator

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment!

Duties:

• Handle inbound calls from existing customers
• Building rapport with customers over the phone
• Troubleshooting technical issues
• Manage customer complaints when required
• Update CRM system on a daily basis
• Handle calls as quickly and efficiently as possible

Experience:

• Excellent communication skills, both written and verbal
• Strong attention to detail
• Previous phone-based customer service experience
• Experience using a CRM software would be advantageous
• Positive attitude with customers and colleagues

Please apply for a chance to be considered!