Receptionist, Healthcare

Overview

We are seeking a friendly, organised and professional GP Practice Receptionist to join our busy and supportive primary care team. This role is often the first point of contact for patients and requires excellent communication skills, discretion and a calm approach in a fast-paced environment. We offer a welcoming team culture, training and development opportunities, and the chance to work in a well‑run practice where staff are valued and supported.

• Greeting patients and visitors in a professional and courteous manner
• Managing telephone calls and appointment bookings
• Registering new patients and processing patient information
• Handling prescription queries and administrative tasks
• Supporting clinicians with general administrative duties
• Maintaining patient confidentiality at all times
• Using clinical systems such as EMIS (or similar)
• Supporting the day‑to‑day running of reception

• Compassionate nature with excellent interpersonal skills
• Previous experience in a healthcare or caring role is advantageous but not essential; training will be provided
• Ability to work effectively both independently and as part of a team
• Good organisational skills and attention to detail
• Ability to handle sensitive situations with professionalism and discretion
• Flexibility to work various shifts as needed

College Road Surgery, Woking is a well‑established GP practice providing high‑quality, patient‑centred primary care to the local community. We are a friendly and supportive team of clinicians and administrative staff who work collaboratively to deliver safe, efficient and compassionate services. We value professionalism, confidentiality and excellent communication, and are committed to staff wellbeing, development and maintaining a positive working environment.